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O CUIDADO DAS CONDIÇÕES CRÔNICAS NA ATENÇÃO PRIMÁRIA À SAÚDE998. Benatar D, Bondmass RN, Ghitelman J, Avitall B. Outcomes of chronic heart failure. Arch.Intern. Med. 2003; 163: 347-352.999. Horan PP, Yarborough M, Besigel G, Carlson D. Computer assisted self control of diabetes byadolescents. Diabetes Educator. 1990; 16: 205-211.1000. Piette JD. Interactive voice response systems in the diagnosis and management of chronicdisease. Am. J. Manag. Care. 2000; 6: 817-827.1001. Montani S, Bellazzi R, Quaglini S, Dánnunzio Z. Meta-analysis of the effect of the use ofcomputer-based systems on the metabolic control of patients with diabetes mellitus. DiabetesTechnol. Ther. 2001; 3: 347-356.1002. Riegel B, Beverly C, Kopp Z, LePetri B, Glaser D, Unger A. Effect of a standardized nurse casemanagementtelephone intervention on resource use in patients with chronic heart failure.Arch. Int. Med. 2002; 162: 705-712.1003. Oh JA, Kim HS, Yoon KH, Choi ES. A telephone-delivered intervention to improve glycemiccontrol in type 2 diabetic patients. Yonsei Med. J. 2003; 44: 1-8.1004. Oslin DW, Sayers S, Ross J, Kane V, Have TT, Conigliaro J et al. Disease management fordepression and at-risk drinking via telephone in an older population of veterans. Psychosom.Med. 2003; 65:931-937.1005. Kwon HS, Cho JH, Kim HS, Lee JH, Soung BR, Oh JA et al. Establishment of blood glucosemonitoring system using internet. Diabetes Care. 2004; 27: 478-483.1006. Shea S, Weinstock RS, Starren J, Teresi J, Palmas W, Field L et al. A randomized trialcomparing telemedicine case management with usual care in older, ethnically diverse,medically underserved patients with diabetes mellitus. J. Am. Med. Informat. Assoc. 2006;13: 40-51.1007. Tildesley HD, Mazanderani AB, Chan JHM, Ross SA. Efficacy of A1C reduction using internetintervention in patients with type 2 diabetes treated with insulin. Canadian Journal ofDiabetes. 2011; 35: 250-253.1008. Angeles RN, Howard MI, Dolovich L. The effectiveness of web-based tools for improvingblood glucose control in patients with diabetes mellitus: a meta-analysis. Canadian Journal ofDiabetes. 2011; 35: 344-352.1009. Revista Época. Brasil tem mais celulares que pessoas. 2011 [acesso em 5 de janeiro de 2012].Disponível em: http://revistaepoca.globo.com/Revista/Epoca/00,,EMI203626-15224,00.1010. Barlow JH, Bancroft GV, Turner AP. Volunteer, lay tutors’ experiences of the chronic diseaseself-management course: being valued and adding value. Health Ed. Res.2004; 20: 128-136.1011. Garbin HBR, Pereira Neto AF, Guilam MCR. A internet, o paciente expert e a prática médica:uma análise bibliográfica. Interface, comunicação, saúde, educação. 2008; 12: 579-588.1012. Coulter A, Entwhistle V, Gilbert D. Informing patients. London: The King's Fund; 1998.1013. Escribano FM, Moreno EC, Orozco JM. Experiencia educativa con un paciente experto. Rev.Clin. Med. Fam. 2008; 178-189.1014. Swider SM. Outcome effectiveness of community health workers: an integrative literaturereview. Pub. Health Nurs. 2002; 19: 11-20.501

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