El Síndrome de Burnout en organizaciones policiales - Biblioteca ...

El Síndrome de Burnout en organizaciones policiales: Una aproximación secuencial
My cousin, Ronnie Petrillo, is a cop, a good cop, honored for bravery, liked
by his buddies, still an idealist about preserving law and order and
making his beat a safer place for people to live.
My friend Snuffy Thompson, is a robber, a bad robber, who gets
arrested a lot, goes to prison some of the time, cons gullible souls into
paying big money for worthless jewelry or someone else’s Cadillac –and
back to the slammer for a while.
As different as the two of them are, I think you’d like them both if
they’d let you get on the good side of their tough hides. Ronnie and
Snuffy each play cameo roles in the tragic drama entitled “Burnout”. The
cop is but one of the many kinds of other actors you will soon meet,
whose life’s work entails providing a service to people in need. They are
professional providers, the caregivers in our drama –health care,
educational care, welfare care, legal care, and whatever other kind of
care one can make a career out of giving. Their stage directions call for
“close contact” with the receivers of their services. Although cautioned
about getting “too close” or making “too much contact”, these actors
sometimes fail to maintain a sufficiently detached perspective. When this
happens the role gets to them, and they no longer can tell where the role
ends and the self begins, or is it the self ends and the role takes over?
The optimist in me holds out for an idyllic final scene, which when
eventually written will be “the worker enjoyed the work, those helped
enjoyed the helpers and were enjoyed in return as problems found their
rightful solutions and solutions ended unfair problems. And burnout
disappeared from the land as people rediscovered the joy in giving and
receiving the help, care, and concern that we all need at times in our
journey through life.”
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(...)
Philip G. Zimbardo (The cost of Caring: Prologue; Maslach, 1982)