28th International Congress of Psychology August 8 ... - U-netSURF

minutes that can accomplish the overall discrimination for children’ intelligence level and
structural type, character feature, and social ability simultaneously by using this Scale. Using this
scale can also explain these three organic aspects of child development synthetically, and reveal
the interaction and interrelationship among them.
3141.3 Does ethnic diversity affect employee attitudes and customer satisfaction? Jennifer
(Jenny) Dawn Pretorius, Vaal Triangle Technikon, South Africa
South African society has undergone rapid transformation in the social, cultural, political and
educational areas. The concept of transformation within the South African context including
higher education is discussed. The paper examines employee attitudes and ethnic diversity in
relation to customer satisfaction. The results of follow-up studies conducted during 2003 are
presented and compared to previous studies and used to discuss trends among employees within a
higher education institution in South Africa. The findings are then examined against customer
satisfaction surveys within the same organization. The international findings as reported in the
literature are used to highlight the trends and generate discussions.
3142 ORAL
Developmental processes
Chair: Biao Song, China
3142.1 Coping with a nightmare: Family feelings and the health of relatives living with HIV in
Malawi and South Africa, AD Akandd, South Africa
Aims. To compare two contrasting socio-cultural groups in terms of parameters relating to the
stress-coping-health model of HIV/AIDS and the family, and to test hypotheses derived from the
model in each of the two groups separately. Participants. Sixty close relatives, mainly partners or
parents, from separate families in Blantyre, Malawi and 60 from Sebokeng, South Africa. Findings.
Mean symptom scores were high in both groups, and not significantly different. The hypothesis
that relatives in Blantyre, a more collective culture would show more tolerant-inactive coping was
not supported, but there was support for the prediction that relatives in Sebokeng.
3142.2 A study on the effect mechanism of family ecosystems on development of children’s
mental health, Biao Song, Juzhe Xi, East China Normal University, Shanghai, China
Under the guidance of ecosystems theories, the paper focused on confirming the effect
mechanisms of family ecosystems on development of children’s mental health, finding that, in the
group of the mentally healthy, all of the subsystems (i.e. parent subsystem, family environment
subsystem, and children subsystem) have buffering function, while in the group of the mental
unhealthy, only one subsystem of family ecosystem (children subsystem) buffers the risks and
disadvantages, other two subsystems (parent subsystems, family environment subsystem) have
opposite function.
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