dinamica social libro

Notas 99
Contracts and Perceived Organizational Support”, Journal of
Applied Psychology, julio de 2005, pp. 748-781.
27. D. R. May, R. L. Gilson y L. M. Harter, “The Psychological
Conditions of Meaningfulness, Safety and Availability and
the Engagement of the Human Spirit at Work”, Journal of
Occupational and Organizational Psychology 77, no. 1 (2004),
pp. 11-37.
28. J. K. Harter, F. L. Schmidt y T. L. Hayes, “Business-Unit-Level
Relationship Between Employee Satisfaction, Employee
Engagement, and Business Outcomes: A Meta-analysis”,
Journal of Applied Psychology 87, no. 2 (2002), pp. 268-279.
29. N. R. Lockwood, Leveraging Employee Engagement for Competitive
Advantage (Alexandria, VA: Society for Human Resource
Management, 2007); y R.J. Vance, Employee Engagement and
Commitment (Alexandria, VA: Society for Human Resource
Management, 2006).
30. L. Rhoades y R. Eisenberger, “Perceived Organizational
Support: A Review of the Literature”, Journal of Applied Psychology
87, no. 4 (2002), pp. 698-714; R. L. Payne y D. Morrison, “The
Differential Effects of Negative Affectivity on Measures of Well-
Being Versus Job Satisfaction and Organizational Com -
mitment”,Anxiety, Stress & Coping: An International Journal 15, no.
3 (2002), pp. 231-244.
31. T. L. Stewart, J. R. LaDuke, C. Bracht, B. A. M. Sweet y K. E.
Gamarel, “Do the ‘Eyes’ Have It? A Program Evaluation of
Jane Elliott’s ‘Blue-Eyes/Brown-Eyes’ Diversity Training
Exercise”, Journal of Applied Social Psychology 33, no. 9 (2003),
pp. 1898-1921.
32. Para ver problemas con el concepto de satisfacción en el trabajo,
ver R. Hodson, “Workplace Behaviors”, Work and
Occupations, agosto de 1991, pp. 271-290; y H. M. Weiss y R.
Cropanzano, “Affective Events Theory: A Theoretical Discussion
of the Structure, Causes and Consecuences of Affective
Experiences at Work”, en B. M. Staw y L. L. Cummings (eds.),
Research in Organizational Behavior, vol. 18 (Greenwich, CT: JAI
Press, 1996), pp. 1-3.
33. El estudio nacional de Wyatt Company de 1989, WorkAmerica,
identificó 12 dimensiones de la satisfacción: organización del
trabajo, condiciones de trabajo, comunicaciones, desempeño
en el trabajo y revisión de éste, compañeros, supervisión, administración
de la compañía, pago, prestaciones, desarrollo y capacitación
en la carrera, gozo y satisfacción en el trabajo, e imagen
y cambio de la compañía.
34. Ver E. Spector, Job Satisfaction: Application, Assessment, Causes, and
Consequences (Thousand Oaks, CA: Sage, 1997), p. 3.
35. J. Wanous, A. E. Reichers y M. J. Hudy, “Overall Job Satisfaction:
How Good Are Single-Item Measures?” Journal of Applied
Psychology, abril de 1997, pp. 247-252.
36. A. F. Chelte, J. Wright y C. Tausky, “Did Job Satisfaction Really
Drop During the 1970s” Monthly Labor Review, noviembre de
1982, pp. 33-36; “Job Satisfaction High in America, Says
Conference Board Study”, Monthly Labor Review, febrero de
1985, p. 52; E. Graham, “Work May Be a Rat Race, but It’s Not a
Daily Grind”, Wall Street Journal, 19 de septiembre de 1997, p. R1;
y K. Bowman, “Attitudes About Work, Chores, and Leisure in
America”, AEI Opinion Studies; 25 de agosto de 2003.
37. W. K. Balzer, J. A. Kihm, P. C. Smith, J. L. Irwin, P. D. Bachiochi,
C. Robie, E. F. Sinar y L. F. Parra, Users’ Manual for the Job
Descriptive Index (JDI; revisión de 1997) y Job In General Scales
(Bowling Green, OH: Bowling Green State University, 1997).
38. J. Barling, E. K. Kelloway y R. D. Iverson, “High-Quality Work,
Job Satisfaction, and Occupational Injuries”, Journal of Applied
Psychology 88, no. 2 (2003), pp. 276-283; F. W. Bond y D.
Bunce, “The Role of Acceptance and Job Control in Mental
Health, Job Satisfaction, and Work Performance”, Journal of
Applied Psychology 88, no. 6 (2003), pp. 1057-1067.
39. E. Diener, E. Sandvik, L. Seidlitz y M. Diener, “The Relationship
Between Income and Subjective Well-Being: Relative or
Absolute?” Social Indicators Research 28 (1993), pp. 195-223.
40. E. Diener y M. E. P. Seligman, “Beyond Money: Toward an
Economy of Well-Being”, Psychological Science in the Public Interest
5, no. 1 (2004), pp. 1-31; y A. Grant, “Money = Happiness?
That’s Rich: Here’s the Science Behind the Axiom”, The (South
Mississippi) Sun Herald, 8 de enero de 2005.
41. T. A. Judge y C. Hurst, “The Benefits and Possible Costs of
Positive Core Self-Evaluations: A Review and Agenda for Future
Research”, en D. Nelson & C. L. Cooper (eds.), Positive
Organizational Behavior (Londres, UK: Sage Publications, 2007),
pp. 159-174.
42. M. T. Iaffaldano y M. Muchinsky, “Job Satisfaction and Job
Performance: A Meta-analysis”, Psychological Bulletin, marzo de
1985, pp. 251-273.
43. T. A. Judge, C. J. Thoresen, J. E. Bono y G. K. Patton, “The Job
Satisfaction-Job Performance Relationship: A Qualitative and
Quantitative Review”, Psychological Bulletin, mayo de 2001, pp.
376-407; T. Judge, S. Parker, A. E. Colbert, D. Heller y R. Ilies,
“Job Satisfaction: A Cross-Cultural Review”, en N. Anderson, D.
S. Ones, H. K. Sinangil y C. Viswesvaran (eds.), Handbook of
Industrial, Work & Organizational Psychology, vol. 2 (Thousand
Oaks, CA: Sage, 2001), p. 41.
44. C. N. Greene, “The Satisfaction-Performance Controversy”,
Business Horizons, febrero de 1972, pp. 31-41; E. E. Lawler III,
Motivation in Organizations (Monterey, CA: Brooks/Cole, 1973);
y M. M. Petty, G. W. McGee y J. W. Cavender, “A Meta-analysis of
the Relationship Between Individual Job Satisfaction and
Individual Performance”, Academy of Management Review,
octubre de 1984, pp. 712-721.
45. Ver D. Farrell, “Exit, Voice, Loyalty, and Neglect as Responses to
Job Dissatisfaction: A Multidemensional Scaling Study”, Academy
of Management Journal, diciembre de 1983, pp. 596-606; C. E.
Rusbult, D. Farrell, G. Rogers y A. G. Mainous III, “Impact of
Exchange Variables on Exit, Voice, Loyalty, and Neglect: An
Integrative Model of Responses to Declining Job Satisfaction”,
Academy of Management Journal, septiembre de 1988, pp. 599-627;
M. J. Withey y W. H. Cooper, “Predicting Exit, Voice, Loyalty,
and Neglect”, Administrative Science Quarterly, diciembre de 1989,
pp. 521-539; J. Zhou y J. M. George, “When Job Dissatisfaction
Leads to Creativity: Encouraging the Expression of Voice”,
Academy of Management Journal, agosto de 2001, pp. 682-696; J. B.
Olson-Buchanan y W. R. Boswell, “The Role of Employee
Loyalty and Formality in Voicing Discontent”, Journal of Applied
Psychology, diciembre de 2002, pp. 1167-1174; y A. Davis-Blake, J.
P. Broschak y E. George, “Happy Together? How Using
Nonstandard Workers Affects Exit, Voice, and Loyalty Among
Standard Employees”,Academy of Management Journal 46, no. 4
(2003), pp. 475-485.
46. R. B. Freeman, “Job Satisfaction as an Economic Variable”,
American Economic Review, enero de 1978, pp. 135-141.