dinamica social libro

40 CAPÍTULO 1 ¿Qué es el comportamiento organizacional?
14. Ver L. A. Burke y J. E. Moore, “A Perennial Dilemma in OB
Education: Engaging the Traditional Student”, Academy of Ma -
nagement Learning & Education, marzo de 2003, pp. 37-52.
15. D. M. Rousseau y S. McCarthy, “Educating Managers from an
Evidence-Based Perspective”, Academy of Management Learning
& Education 6, no. 1 (2007) pp. 84-101.
16. J. Surowiecki, “The Fatal-Flaw Myth”, The New Yorker, 31 de julio
de 2006, p. 25.
17. “In Finland, Fine for Speeding Sets Record”, International
Herald Tribune, 11 de febrero de 2004, p. 2.
18. Chris Woodyard, “War, Terrorism Scare Off Business Travelers”,
USA Today, 25 de marzo de 2003.
19. O. C. Richard, “Racial Diversity, Business Strategy, and Firm
Performance: A Resource-Based View”, Academy of Management
Journal, abril de 2000, pp. 164-177
20. “Bye-Bye, Ozzie and Harriet”, American Demographics, diciembre
de 2000, p. 59.
21. Esta sección se basa en M. Toosi, “A Century of Change: The
U.S. Labor Force, 1950-2050”, Monthly Labor Review, mayo de
2002, pp. 15-27; y CBO’s Projections of the Labor Force
(Washington, DC: Congressional Budget Office, septiembre de
2004).
22. Ver M. E. A. Jayne y R. L. Dipboye, “Leveraging Diversity to
Improve Business Performance: Research Findings and Re -
commendations for Organizations”, Human Resource Manage -
ment, invierno de 2004, pp. 409-424. S. E. Jackson y A. Joshi,
“Research on Domestic and International Diversity in
Organizations: A Merger That Works?” en N. Anderson et al
(eds.), Handbook of Industrial, Work & Organizational Psychology,
vol. 2 (Thou sand Oaks, CA: Sage, 2001), pp. 206-231; y L.
Smith, “The Business Case for Diversity”, Fortune, 13 de octubre
de 2003, pp. S8-S12.
23. Ver, por ejemplo, S. D. Pugh, J. Dietz, J. W. Wiley, y S. M.
Brooks, “Driving Service Effectiveness Through Employee-
Customer Linkages”, Academy of Management Executive, noviembre
de 2002, pp. 73-84; y H. Liao y A. Chuang, “A Multilevel
Investigation of Factors Influencing Employee Service
Performance and Customer Outcomes”, Academy of Management
Journal, febrero de 2004, pp. 41-58.
24. Ver: http://www.patagonia.com/jobs/retail_asst_mgr.shtml;
“Patagonia Sets the Pace for Green Business”, Grist Magazine, 22
de octubre de 2004, www.grist.org.
25. Ver, por ejemplo, M. Workman y W. Bommer, “Redesigning
Computer Call Center Work: A Longitudinal Field Experiment”,
Journal of Organizational Behavior, mayo de 2004, pp. 317-337.
26. Ver, por ejemplo, V. S. Major, K. J. Klein y M. G. Ehrhart, “Work
Time, Work Interference with Family, and Psychological
Distress”, Journal of Applied Psychology, junio de 2002, pp. 427-
436; D. Brady, “Rethinking the Rat Race”, Business Week, 26 de
agosto de 2002, pp. 142-143; J. M. Brett y L. K. Stroh, “Working
61 Plus Hours a Week: Why Do Managers Do It?” Journal of
Applied Psychology, febrero de 2003, pp. 67-78.
27. Ver, por ejemplo, The 2002 National Study of the Changing
Workforce (Nueva York: Families and Work Institute, 2002).
28. Citado en S. Armour, “Workers Put Family First Despite Slow
Economy, Jobless Fears”.
29. S. Shellenbarger, “What Job Candidates Really Want to Know:
Will I Have a Life?” Wall Street Journal, 17 de noviembre de 1999,
p. B1; y “U.S. Employers Polish Image to Woo a Demanding
New Generation”, Manpower Argus, febrero de 2000, p.2.
30. F. Luthans y C. M. Youssef, “Emerging Positive Organizational
Behavior”, Journal of Management, junio de 2007, pp. 321-349; y
J. E. Dutton y S. Sonenshein, “Positive Organizational Scholar -
ship”, en C. Cooper y J. Barling (eds.), Encyclopedia of Positive
Psychology (Thousand Oaks, CA: Sage, 2007).
31. L. M. Roberts, G. Spreitzer, J. Dutton, R. Quinn, E. Heaphy y B.
Barker, “How to Play to Your Strengths”, Harvard Business
Review, enero de 2005, pp. 1-6; y L. M. Roberts, J. E. Dutton, G.
M. Spreitzer, E. D. Heaphy y R. E. Quinn, “Composing the
Reflected Best-Self Portrait: Becoming Extraordinary in Work
Organi zations”, Academy of Management Review 30, no. 4
(2005), pp. 712-736.
32. J. Merritt, “For MBAs, Soul-Searching 101”, BusinessWeek, 16 de
septiembre de 2002, pp. 64-66; y S. Greenhouse, “The Mood at
Work: Anger and Anxiety”, New York Times, 29 de octubre de
2002, p. E1.
33. Ver, por ejemplo, G. R. Weaver, L. K. Trevino, y P. L. Cochran,
“Corporate Ethics Practices in the Mid-1990’s: An Empirical
Study of the Fortune 1000”, Journal of Business Ethics, febrero de
1999, pp. 283-294; y C. De Mesa Graziano, “Promoting Ethical
Conduct: A Review of Corporate Practices”, Strategic Investor
Relations, otoño de 2002, pp. 29-35.
34. A. J. Rucci, S. P. Kirn, y R. T. Quinn, “The Employee-Customer-
Profit Chain at Sears”, Harvard Business Review, enero-febrero
de 1998, pp. 83-97
35. J. Britt, “Workplace No-Shows’ Cost to Employers Rise Again”,
HRMagazine, diciembre de 2002, pp. 26-29.
36. “Absence-Minded Workers Cost Business Dearly”, Works
Management, junio de 2001, pp. 10-14.
37. W. Hoge, “Sweden’s Cradle-to-Grave Welfare Starts to Get III”,
International Herald Tribune, 25 de septiembre de 2002, p. 8
38. “Employee Turnover Costs in the U.S.”, Manpower Argus, enero
de 2001, p. 5.
39. Ver http://data.bls.gov (11 de mayo de 2005).
40. Ver, por ejemplo, M.C. Sturman y C.O Trevor, “The
Implications of Linking the Dynamic Performance and
Turnover Literatures”, Journal of Applied Psychology, agosto de
2001, pp. 684-696.
41. Citado en “You Often Lose the Ones You Love”, IndustryWeek,
21 de noviembre de 1988, p. 5.
42. R. J. Bennett y S. L. Robbinson, “Development of a Measure of
Workplace Deviance”, Journal of Applied Psychology 85, no. 3
(200), pp. 349-360; A. M. O’Leary-Kelly, M. K. Duffy, y R. W.
Griffin, “Construct Confusion in the Study of Antisocial Work
Behavior”, Research in Personnel and Human Resources
Management 18 (2000), pp. 275-303; y C. Porath, C. Pearson, y
D. L. Shapiro, “Turning the Other Cheek or an Eye for an Eye:
Targets’ Responses to Incivility”, artículo presentado en forma
interactiva en la reunión anual de la National Academy of
Management, agosto de 1999.
43. D. W. Organ, Organizational Citizenship Behavior: The Good Soldier
Syndrome (Lexington, MA: Lexington Books, 1988), p. 4; y J. A.
LePine, A. Erez, y D. E. Johnson, “The Nature and
Dimensionality of Organizational Citizenship Behavior: A
Critical Review and Meta-Analysis”, Journal of Applied Psychology,
febrero de 2002, pp. 52-65.