dinamica social libro

656 CAPÍTULO 19 Cambio organizacional y administración del estrés
Integrated Framework”, en N. Anderson, D. S. Ones, H. K.
Sinangil, y C. Viswesvaran (eds.), Handbook of Industrial, Work
and Organizational Psychology, vol. 2 (Londres: Sage, 2001), pp.
93-114.
53. S. G. Rogelberg, D. J. Leach, y P. B. Warr, y J. L. Burnfield, “Not
Another Meeting!’Are Meeting Time Demands Related to
Employee Well-Being?” Journal of Applied Psychology 91, no. 1
(2006), pp. 86-96.
54. A. E. Rafferty y M. A. Griffin, “Perceptions of Organizational
Change: A Stress and Coping Perspective”, Journal of Applied
Psychology 71, no. 5 (2007). pp. 1154-1162.
55. H. Garst, M. Frese, y P, C. M. Molenaar, “The Temporal Factor of
Change in Stressor-Strain Relationships: A Growth Curve Model
on a Longitudinal Study in East Germany”, Journal of Applied
Psychology, junio del 2000, pp. 417-438.
56. Ver, por ejemplo, M. L. Fox, D. J. Dwyer, y D. C. Ganster, “Effects
of Stressful Job Demands and Control of Physiological and
Attitudinal Outcomes in a Hospital Setting”, Academy of
Management Journal, abril de 1993, pp. 289-318.
57. G. W. Evans y D. Johnson, “Stress and Open-Office Noise”,
Journal of Applied Psychology, octubre del 2000, pp. 779-783.
58. T. M. Glomb, J. D. Kammeyer-Mueller, y M. Rotundo,
“Emotional Labor Demands and Compensating Wage
Differentials”, Journal of Applied Psychology, agosto de 2004, pp.
700-714; A. A. Grandey, “When ´The Show Must Go On’:
Surface Acting and Deep Acting as Determinants of Emotional
Exhaustion and Peer-Rated Service Delivery”, Academy of
Management Journal, febrero de 2003, pp. 86-96.
59. V. S. Major, K. J. Klein y M. G. Ehrhart, “Work Time, Work
Interference with Family, and Psychological Distress”, Journal
of Applied Psychology, junio de 2002, pp. 427-436; ver también P.
E. Spector, C. L. Cooper, S. Poelmans, T. D. Allen, M.
O’Driscoll, J. L. Sanchez, O. L. Siu, P. Dewe, P. Hart, L. Lu, L. F.
R. De Moreas, G. M. Ostrognay, K. Sparks, P. Wong, y S. Yu, “A
Cross-National Comparative Study of Work-Family Stressors,
Working Hours, and Well-Being: China and Latin America
Versus the Anglo World”, Personnel Psychology, primavera de
2004, pp. 119-142.
60. D. L. Nelson y C. Sutton, “Chronic Work Stress and Coping: A
Longitudinal Study and Suggested New Directions”, Academy of
Management Journal, diciembre de 1990, pp. 859-869.
61. H. Selye, The Stress of Life, ed. rev. (Nueva York: McGraw-Hill,
1956).
62. S. J. Motowidlo, J. S. Packard, y M. R. Manning, “Occupational
Stress: Its Causes and Consequences for Job Performance”,
Journal of Applied Psychology, noviembre de 1987, pp. 619-620.
63. Ver, J. B. Halbesleben, “Sources of Social Support and Burnout:
A Meta-Analytic Test of the Conservation of Resources Model”,
Journal of Applied Psychology 91, no. 5 (2006), pp. 1134-1145; N.
Bolger y D. Amarel, “Effects of Social Support Visibility on
Adjustment to Stress: Experimental Evidence”, Journal of Applied
Psychology 92, no. 3 (2007), pp. 458-475; y N. A: Bowling, T. A.
Beehr, y W. M. Swader, “Giving and Receiving Social Support at
Work: The Roles of Personality and Reciprocity”, Journal of
Vocational Behavior 67 (2005), pp. 476-489.
64. R. Williams, The Trusting Heart: Great News About Type A Behavior
(Nueva York: Times Books, 1989).
65. Schuler, “Definition and Conceptualization of Stress”, pp. 200-
205; y R. L. Khan y M. Byosiere, “Stress in Organizations”, en M.
D. Dunnette y L. M. Hough (eds.), Handbook of Industrial and
Organizational Psychology, 2a ed., vol. 3 (Palo Alto, CA: Consulting
Psychologysts Press, 1992), pp. 604-610.
66. Ver T. A. Beehr y J. E. Newman, “ Job Stress, Employee Health,
and Organizational Effectiveness: A Facet Analysis, Model, and
Literature Review”, Personnel Psychology, verano de 1978, pp. 665-
699; y B. D. Steffy y J. W. Jones, “Workplace Stress and Indicators
of Coronary-Disease Risk”, Academy of Management Journal, septiembre
de 1988, pp 689-698.
67. J. Schaubroeck, J. R. Jones y J. L. Xie, “Individual Differences in
Utilizing Control to COPE with Job Demands: Effects on
Susceptibility to Infectious Disease”, Journal of Applied Psychology,
abril de 2001, pp. 265-278.
68. Steffy y Jones, “Workplace Stress and Indicators of Coronary-
Disease Risk”, p. 687.
69. C. L. Cooper y J. Marshall, “Occupational Sources of Stress: A
Review of the Literature Relating to Coronary Heart Disease
and Mental Ill Health”, Journal of Occupational Psychology 49, no.
1 (1976), pp. 11-28.
70. J. R. Hackman y G. R. Oldham, “Development of the Job
Diagnostic Survey”, Journal of Applied Psychology, abril de 1975,
pp. 159-170.
71. E. M. de Croon, J. K. Sluiter, R. W. B. Blonk, J. P. J. Broersen,
y M. H. W. Frings-Dresen, “Stressful Work, Psychological Job
Strain, and Turnover: A 2-Year Prospective Cohort Study of
Truck Drivers”, Journal of Applied Psychology, junio de 2004,
pp. 224-454; y R. Cropanzano, D. E. Rupp, y Z. S. Byrne,
“The Relationship of Emotional Exhaustion to Work
Attitudes, Job Performance, and Organizational Citizenship
Behaviors”, Journal of Applied Psychology, febrero de 2003, pp.
160-169.
72. Ver, por ejemplo, S. Zivnuska, C. Kiewitz, W. A. Hochwarter, P. L.
Perrewe, y K. L. Zellars, “What Is Too Much or Too Little? The
Curvilinear Effects of Job Tension on Turnover Intent, Value
Attainment, and Job Satisfaction”, Journal of Applied Social
Psychology, julio de 2002, pp. 1344-1360.
73. L. A. Muse, S. G. Harris, y H. S. Field, “Has the Inverted-U
Theory of Stress and Job Performance Had a Fair Test?” Human
Performance 16, no. 4 (2003), pp. 349-364.
74. La siguiente discusión está influenciada por J. E. Newman y T. A.
Beehr, “Personal and Organizational Strategies for Handling
Job Stress”, Personnel Psychology, primavera de 1979, pp. 1-38; J.
M. Ivanevich y M. T. Matteson, “Organizational Level Stress
Management Interventions; A Review and Recommendations”,
Journal of Organizational Behavior Management, otoño-invierno
de 1986, pp. 229-248; M. T. Matteson y J. M. Ivancevich,
“Individual Stress Management Interventions: Evaluation of
Techniques”, Journal of Management Psychology, enero de 1987,
pp. 24-30; J. M. Ivancevich, M. T. Matteson, S. M. Freedman, y J.
S. Phillips, “Worksite Stress Management Interventions”,
American Psychologist, febrero de 1990, pp. 252-261; y R.
Schwarzer, “Manage Stress at Work Through Preventive and
Proactive Coping”, en E. A. Locke (ed.), Handbook of Princi -
ples of Organizational Behavior (Malden, MA: Blackwell, 2004),
pp. 342-355.