Administration Manual - B.E.S.T. Undertaking.

1633
higher courts, a case shall be prepared and all papers
shall be sent to the Attorneys for further action.
Review Committee :
In a number of cases, claims, are initiated
against our electricity consumers for recovery arising out
of amendment cases due to defective meters, stopped
meters, tampered meters, change in tariff or theft or
energy. Initial claims are passed on estimated
consumption pattern for an estimated period of three
years. Many consumers dispute the period and basis of
amendment and are able to produce documentary
evidence to substantiate their claims.
In order to have a proper control on the
amendments carried out, streamline the procedure and
to ensure accountability, the two level claims review
committee is constituted which will comprise of officers
from legal, Audit and concerned department under the
Chairmanship of Deputy Chief Engineer (General).
Disputed claims involving an amount of rupees
one lakh and above are referred to the Review
Committee. The Review Committee shall meet as often
as required but at least once in a week to settle the
claims expeditiously. The cases referred to the Review
Committee are discussed and deliberated by members of
the Committee and a fair and reasonable claim is
decided upon. The concerned consumer is also called to
assist the Committee and is given a fair hearing. The