Administration Manual - B.E.S.T. Undertaking.

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h) Various programmes are written for generating the debit/credit
adjustments for change of Tariff from R to C cases, for the use of
Energy Audit Department, and Consumers Department.
While modifying the systems for Y2K (Year 2000) crisis, the
systems were redesigned and the data was normalised to avoid
duplication and redundancy.
4.2.3. To facilitate the work of Consumers Department and Commercial
Department, the following systems are developed and implemented :-
a. Consumers Information System (CIS) :-
This system includes retrieval of consumer information with last
3 years consumption pattern, payment history, meter history, Exconsumers
data and billing history of any specified consumer.
With the help of ‘CIS’ software the time spent in referring to
reading folios, ledgers etc. for answering consumer queries is
reduced. From various master files at EDP Department, the
monthly data required to update database at various ward offices
is being extracted every month. This system is already
implemented in all wards. This system needs regular
modifications in software arising out of new requirements from
users. At present this system is loaded at 85 different locations.
b. Requisition Processing System :-
This system records all movements of requisition, from
registration to connection order preparation. This system also
generates various statistical MIS reports. This is already
implemented in all the wards of Commercial Departments.
c. Service load Data :-
This system is used to record total connected load on each
service. This load data is used for sanctioning new requisitions.
This system is implemented in Commercial Departments.
d. Connection Order Processing (COP) System :-
This system is designed to facilitate following activities of
Commercial and Consumers Departments.
i. Recording of connection order data and applied load data
by connection order section of Commercial Department.
ii. Recording of meter data by IF (Installation Foreman)
section of Commercial Department.