Administration Manual - B.E.S.T. Undertaking.

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card. In case of loss of deposit receipt, when the party claiming the deposit, indemnity
bond is obtained. Likewise, if the party claiming the deposit is someone other than the
one who had deposited the amount, an indemnity bond is obtained on a stamped paper.
The Audit clerk verifies the following.
(a) That the name of the consumer, amount etc. as per the
Consumers Department Register and Deposit Receipt are the
same.
(b) That entry in the Deposit Register is closed, to avoid any possible
double payment of the deposit.
(c) That outstandings, if any, are adjusted against the deposit.
(d) That interest due to the consumer is paid, by referring to the
Interest Register.
(e) That in the case of deposit taken for temporary illumination
accounts and reinstatement of trenches, no interest is paid.
(f) That in the case of outstanding credit, the particulars of credit
are checked from the Outstanding Credit Register.
(g) That entry in the Deposit Adjustment Register, for adjustment of
deposits against any outstanding, if any is checked.
(h) That, if the outstanding is created and adjusted against the
deposit, the Disconnected Consumers Ledger Register is referred
to.
8.7.13.2 Procedure for Refund of Excess Security Deposit:
We are taking Security Deposit against the payment of Energy charges
equivalent to 3 months consumer from time to time. We are collecting
additional deposit depending upon consumption. There are certain
incidences where a consumer has stopped consumption because of his
closer or reduction in activities. The consumers request for refund of
Security Deposit in such cases following procedure should be adopted.
(a) Whenever a consumer produce sufficient documentary evidence
as regards his reduced consumption without discontinuing the
connected load, the Undertaking should think of refunding the
deposit based on the connected load or his average consumption
over previous 12 months, whichever is more.