Administration Manual - B.E.S.T. Undertaking.

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arrears, as these delays hamper work of recovering arrears amounts.
Any case, where such delay is noticed is brought to the notice of the
Consumers Department.
8.7.9 Checking of Unposted Receipts Register (Suspense Register:
This Register is also known as ‘Suspense Register’ in which following payments are
posted:
i) Cases where payment stubs do not have full particulars of
account number, name and address or both due to major
portion having been cut out by the NCR Machines.
ii) The account number and name differs.
iii) Payments by Government/Municipal bodies where
allocations are not submitted or are incomplete or
incorrectly prepared.
iv) Payment stubs pertaining to the other zone of the
Consumers Department wrongly sorted out and thus
delayed.
v) Receipts passed for electricity bills of Reliance Energy Ltd.
at our Cash Counters.
vi) Excess payments in respect of Outstanding recoveries.
vii) Payment received against claims of amendment of bills for
tampered meter, direct supply noticed, stopped / defective
meter cases.
The particulars entered in the Register are verified with receipt stubs
submitted to Audit.
A test check is made every month to ensure that correct particulars
have been obtained wherever possible and payments posted in the
Ledger after investigations are carried out by the Consumers
Department.
Amounts which remain outstanding and unclaimed are transferred to
Revenue Account after 3 years.