Administration Manual - B.E.S.T. Undertaking.

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arrears, if any, or outstanding credit slips for credit lying to
the Consumers Account.
Necessary entries are made in the Disconnected Consumers
Ledger (DCL) or the Outstanding Credit Register as the case may
be. Deposits paid by consumers are refunded after adjusting
recoveries, if any.
Recovery, if any, after adjusting deposit / interest is carried out
by our outdoor staff. When it is not possible to recover
outstanding amounts by direct approach, pleader’s notices are
sent and yet when payment is not forthcoming legal proceedings
in a Court of Law are initiated with prior approval of the BEST
Committee as provided for in Section 517 (1) (h) of the Mumbai
Municipal Corporation Act, 1888.
Irrecoverable amounts are written off as bad debts after 3 years
with the sanction of the BEST Committee and entered in the Bad
Debts Register. Even then, efforts, are made to recover amounts
written off as bad debts.
Unclaimed Outstanding Credits are transferred to Revenue
Account after 3 years.
8.4.7 Receipts of Electricity Bills:
Payments are received in cash or by cheques at the various cash
counters or through Bank and / or post. A facility is provided
for consumers to drop cheques into boxes provided for the
purpose at each cash counter. Receipts are passed later at H.O.
and sent to the respective Consumers by post.
The Correspondence Department lists out cheques received by
post and send them to the Consumers Department for passing
receipts. Receipts passed are indicated in the list and are
submitted to Audit for verification.