Administration Manual - B.E.S.T. Undertaking.

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particulars in respect of name, account number, credit notes are prepared by the
Consumers Department and submitted to Audit along with the Outstanding Credit
Register and respective ledgers. Outstanding Credit Slips are verified with ledgers and
entries in the Register. If a party claims for refund of the credit balance instead of
having it adjusted against subsequent bills, the same procedure is followed.
Amounts lying unclaimed or unadjusted for a period of 3 years are
transferred to Revenue Account every year.
8.7.24 Checking of Disconnection Book for Non-payment:
This Register records all the cases of disconnection of supply to consumers
when accumulated arrears are not paid.
If a party pays the amount within a month of disconnection, supply is
reconnected after charging reconnection fees as per the Conditions of
Supply. Failing this, the Consumers Department sends the advice to
the Distribution and Commercial Department for removal of the meter.
The Distribution and Commercial Department, in turn, removes the
meters within a month thereafter and advices the Consumers
Department of its having done so. Audit check is applied to ensure
that prompt action is taken by the Consumers Department.
For this audit, a gap of 2 months is allowed i.e. in a particular month
entries in respect of disconnection effected 2 months earlier, are
scrutinized. Any lapses such as delays in sending advices or removal
of meters or omissions to note particulars of reconnection /removal are
taken up with the Consumers Department as such delays result in
meters remaining idle on the installation without fetching any revenue
to the Undertaking and are also open to damage for which the
disconnected consumer cannot be held responsible.
8.7.25 Checking of Disconnection Book for non-occupation: