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Resumo ACTAS ICONO 14, 2011, Nº A6, pp. 188-222. ISBN 1697-8293. Madrid (España) Manuel Texeira y Florbela Guedes: Novos paradigmas da comunicação integrada. Recibido: 22/09/2010 – Aceptado: 30/12/2010 ACTAS Nº A6: SIC “VI Congreso Internacional de Investigación y RR.PP.” – ISSN: 1697 - 8293 NOVOS PARADIGMAS DA COMUNICAÇÃO INTEGRADA NAS INSTITUIÇÕES DA ADMINISTRAÇÃO PÚBLICA Um novo modelo de caso de práticas comunicacionais seguidas na CMP Manuel Pinto Teixeira Professor Associado da UNISLA – Instituto Superior de Línguas e Administração Praça General Humberto Delgado Paços do Concelho (S/N) 4049-001 – Porto – Portugal Telf. 917008135 – manuel.teixeira@cm-porto.pt Florbela Teixeira Guedes Professora Associada da Universidade Lusófona do Porto Praça General Humberto Delgado Paços do Concelho (S/N) 4049-001 – Porto – Portugal Telf. 915399006 . florbelaguedes@cm-porto.pt A prática das Relações Públicas nos organismos da Administração do Estado enfrenta hoje novos desafios, impondo novos paradigmas e modelos capazes de conjugarem, de forma harmoniosa e eficaz, quer a Comunicação Política, quer o Protocolo Institucional. É na articulação destas três ferramentas que os autores desenvolveram para o Executivo da Câmara do Porto um modelo teórico-prático cujos resultados têm demonstrado uma eficácia e
Manuel Teixeira, Florbela Guedes: Novos paradigmas de Comunicação harmonia que se converteu num caso de estudo nacional, e que aqui se pretende apresentar a debate. Tendo como epicentro a figura do presidente eleito, criamos o modelo MCCR – Método Comunicacional de Construção da Realidade, que conjuga o triângulo do poder centrado na “persona”, e cujos lados, todos iguais, são constituídos pela articulação das Relações Públicas, Protocolo Institucional, e Comunicação e Promoção, gerando uma espécie de campo magnético de sucessivos anéis até à construção da opinião pública. Sob uma direcção estratégica única, e na dependência hierárquica da Presidência, o Gabinete de Comunicação, Promoção e Relações Públicas concentra toda a actividade comunicacional da instituição, tendo como objectivo principal alimentar a opinião pública com todos os dados que permitam a credibilização do poder na pessoa do líder eleito pelo povo. Palavras-chave “Relações Públicas”; “Protocolo Institucional”; Comunicação e Promoção; “Poder e Pessoa”; “Método Comunicacional” Abstract The practice of public relations in the organizations of the State Administration today faces new challenges and pose new paradigms and models able to combine so harmoniously and effectively, whether the communication policy, or the Institutional Protocol. It is the articulation of these three tools that the authors developed for the Executive Board of Oporto a theoretical and practical model whose results have shown an effectiveness and harmony that has become a national case study, and sought to present here. Focusing on the figure of the president-elect, we created the model RCCM - Reality Construction and Communicational Method, which combines the power triangle centered on the "persona", and the sides, all equal, are constituted by the articulation of Public Relations, Institutional Protocol and Communication and Promotion, generating a kind of magnetic field in successive rings to the construction of public opinion. Under a single strategic direction and on the hierarchy dependence of the Presidency, the Office of Communication, Promotion and Public Relations concentrates all the communication activity of the institution, whose principal aim is to feed the public with all the data that allows the credibility of the power in the leader elected by the people. Key words "Public Relations"; "Institutional Protocol"; Communication and Promotion; "Power and People"; "Communicational Method" # A6 ACTAS ICONO 14 - Nº A6 – pp. 188/222 | 05/2011 | REVISTA DE COMUNICACIÓN Y NUEVAS TECNOLOGÍAS | ISSN: 1697–8293 C/ Salud, 15 5º dcha. 28013 – Madrid | CIF: G - 84075977 | www.icono14.net 189
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Ana Belén Fernández Francisco Gar
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ACTAS ICONO 14, 2011, Nº A6, pp. 0
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# A6 Índice: Actas del VI Congreso
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VI CONGRESO INTERNACIONAL DE INVEST
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# 12
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Sandra Orjuela Córdoba: Decálogo
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Metodología Sandra Orjuela Córdob
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Fernando Ramos Fernández: La carre
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2.1. El acceso al puesto de trabajo
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Referencias Fernando Ramos Fernánd
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Resumen Pedro Antonio Hellín y Jav
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Pedro Antonio Hellín y Javier Garc
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Isabel María Ruiz Mora: Responsabi
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María Isabel Míguez González: La
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Mª Dolores Fernández y Mª Carmen
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Assumpció Huertas Roig: Limitacion
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María Jesús Fernández Torres: Es
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Abstract Jesús Pérez Seoane: Valo
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Jesús Pérez Seoane: Valoración y
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4. Metodología Jesús Pérez Seoan
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(%) (37,5%) (15,78%) (26,66%) (20%)
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Jesús Pérez Seoane: Valoración y
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Elisabeth Pazito e Andréia Silveir
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Objetivos José Carlos Losada Díaz
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José Carlos Losada Díaz: Los nuev
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# 12
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# A6 Emilia Smolak-Lozano: Relacion
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Palabras clave Magdalena Mut Camach
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Metodología Magdalena Mut Camacho:
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Magdalena Mut Camacho: Relaciones P
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Piñeiro y Costa: Posicionamiento d
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Objetivos Piñeiro y Costa: Posicio
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Referencias Piñeiro y Costa: Posic
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# A6 Laura María Vázquez Viaño:
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# A6 En Youtube: En Linkedin: Laura
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# A6 GlaxoSmithKline Hartington Lau
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# A6 Twitter Laura María Vázquez
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Mª Carmen Carretón e Irene Ramos:
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Carlos M. Cano Díaz: Comunicación
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4.2. Blogs Carlos M. Cano Díaz: Co
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Conclusiones Carlos M. Cano Díaz:
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Objetivos Isabel Suárez Castaño:
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Isabel Suárez Castaño: Las instit
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Agrivalca Canelón: Diplomacia Púb
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- Brasil Agrivalca Canelón: Diplom
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Mar Soria y Antonio Castillo: Organ
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Francisco Javier Godoy Martín: La
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Objetivos Bárbara Romina Liniado:
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Abstract María Luz Álvarez Rodrí
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María Luz Álvarez Rodríguez: Mic
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Sandrina Teixeira y Ana Lima: Las R
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Enric Ordeix, Ferran Lalueza y Són
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Abstract Alberto Arjona Romero: La
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Alberto Arjona Romero: La imagen de
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3.4. Francia Alberto Arjona Romero:
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Conclusiones Alberto Arjona Romero:
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Marcela Fabiola Olea Jorquera: Las
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Goretti Castro Rey: Análisis de la
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Silvia García Mirón: La incorpora
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5 # 12 Relaciones Públicas especia
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Anna Amorós Pons: Relaciones Públ
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# A6 Introducción Elizabeth Castil
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# A6 Elizabeth Castillero y Mª Ter
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Abstract Antonio Castillo y Rocío
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Antonio Castillo y Rocío Sánchez:
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Vicenta Hernández Mira, David Barc
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Palabras clave Ana Almansa Martíne
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Ana Almansa Martínez: Nuevas Forma
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