Server Alarms - Avaya Support

MMI-LEV (Multimedia Interface Resource Level)
MO Name
in Log
Alarm
Level
MMI-LEV (Multimedia Interface Resource Level)
The Multimedia Interface Resource Level MO monitors MMI efficiency by tracking the number
of MMI ports that are in-service and comparing that number with the value entered in the MMIs
field on the System-Parameters Maintenance screen. This MMIs field is located under the
Minimum Maintenance Threshold section. The MMIs field contains the minimum number of
MMI ports needed for the Multimedia Call Handling (MMCH) feature to run efficiently and is an
administrable field. This field must contain a minimum threshold number for MMI port capacity
of between 0-128. The MMCH feature must be enabled on the System-Parameters
Customer-Options screen before the MMIs field can be changed to a number greater than zero.
Each MMI circuit pack contains up to 32 ports. If the number of in-service MMI ports falls below
the minimum port capacity, an MMI-LEV error is logged. If this outage continues for 15 minutes,
a MAJOR alarm is raised.
Resolving MMI-LEV Errors/Alarms
Initial Command to Run Full Name of MO
MMI-LEV MAJ See Resolving MMI-LEV Errors/Alarms. Multimedia Interface
Resource Level
MMI ports are a key part of the MMCH feature, and any loss in the number of ports available for
use degrades the MMCH customer-defined service level.
If a MMI circuit pack or port is busied out using busyout board or busyout port, these
out-of-service ports are not included in the MMI level calculation, thus allowing a technician to
busyout a MMI circuit pack for maintenance reasons without causing a MAJOR alarm to be
raised. However, if every port on the MMI circuit pack is not made busy and the circuit pack is
removed, an alarm is raised.
Note:
Note: When diagnosing a MMI-LEV problem, begin by resolving any alarms raised
against MMI-BD or MMI-PT MOs. Clearing MMI-BD or MMI-PT alarms may clear
the MMI-LEV alarm.
The MMI circuit pack can be removed and reinserted in any port board slot without
administration. Similarly, if a MMI circuit pack is removed from service logically by failing the
Archangel sanity scan test or is removed from service physically by removing the circuit pack
from the carrier, no error/alarm is raised against either the MMI-BD or the MMI-PT MOs. If a
MMI-LEV error/alarm exists, yet no alarms have been raised against MMI-BD or MMI-PT MOs,
a MMI circuit pack may have been removed from service, causing the MMI-LEV error/alarm. To
resolve a MMI-LEV MAJOR alarm, restore the number of MMI ports available for service to be
equal to or greater than the calculated port capacity.
Communication Manager Release 5.0 Issue 4 January 2008 1025