Server Alarms - Avaya Support

About this book
Audience
The information in this book is intended for use by Avaya technicians, provisioning specialists,
business partners, and customers, specifically:
● Trained Avaya technicians
● A maintenance technician dispatched to a customer site in response to a trouble alarm or
a user trouble report
● A maintenance technician located at a remote maintenance facility
● The customer’s assigned maintenance technician
The technician is expected to have a working knowledge of telecommunications fundamentals
and of the particular Avaya Server and/or Media Gateway to the extent that the procedures in
this book can be performed, in most cases, without assistance.
This book is not intended to solve all levels of troubles. It is limited to troubles that can be solved
using:
● The Alarm Log
● The Error Log
● Trouble-clearing procedures
● Maintenance tests
● Traditional troubleshooting methods
If the trouble still has not been resolved, it is the maintenance technician’s responsibility to
escalate the problem to a higher level of technical support. Escalation should conform to the
procedures in the Technical and Administration Escalation Plan.
22 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers