Server Alarms - Avaya Support

1–5 FAIL
(cont’d)
Packet Interface Maintenance Looparound Test (#886)
Table 555: Packet Interface Maintenance Looparound Test (#886) 3 of 3
Error
Code
Test
Result
Fail Code 5: old firmware not compatible with new software.
1. Verify the IPSI circuit pack’s firmware vintage and download the
new firmware if appropriate.
Note: At
Note:
the Avaya support site(http://support.avaya.com),
search on “Firmware Compatibility Matrix” to find the
latest firmware vintage. Be sure to review the ‘ReadMe’
file that accompanies the firmware image for any
interactions with a particular software release.
2. The firmware image on the IPSI circuit pack may have been
corrupted. Download and replace the firmware image.
3. Retry the command.
PASS The Packet Interface module on the IPSI circuit pack and its interface
are functioning properly. If the system is unable to place calls on PNs
served by this IPSI, then:
1. Check for PKT-BUS (Packet Bus) errors, and solve those errors
first.
2. Check for errors in the PN where calls cannot be completed, and
solve those errors.
3. Check every other circuit pack connected to the packet bus in the
same cabinet. Packet bus failures are likely to be caused by a
faulty circuit pack connected to the backplane or bent pins on the
back plane.
4. Check the IPSI circuit pack’s Packet Interface module that serves
this PN for errors, and resolve these errors.
5. If errors continue, escalate.
NO
BOARD
Description / Recommendation
The IPSI circuit pack’s Packet Interface module is assigned but is not
detected as being physically present.
1. If the IPSI circuit pack is present, replace it.
2. If the IPSI circuit pack is not present, insert a TN2312AP IPSI
circuit pack in the assigned slot, and rerun the test.
3 of 3
Communication Manager Release 5.0 Issue 4 January 2008 1881