Server Alarms - Avaya Support

Server Alarms
Table 35: UPS Alarms 2 of 3
Event
ID
Alarm
Level
Alarm Text, Cause/Description, Recommendation
17 MIN “upsAlarmTempBad” — The internal temperature of a UPS is out of
tolerance. (On the UPS, the “over temperature” alarm indicator flashes,
and the UPS changes to Bypass mode for cooling. Either:
1. Look for and remove any obstructions to the UPS’s fans.
2. Wait at least 5 minutes, and restart the UPS.
3. Check for and resolve any fan alarms (Event ID 25) against the UPS.
4. Either:
● Change (increase or decrease) the environment’s temperature.
● Change the alarming thresholds.
18 MIN “upsAlarmCommunicationsLost” — The SNMP agent and the UPS are
having communications problems. (A UPS diagnosis may be required.)
1. Behind the UPS in its upper left-hand corner, verify that an SNMP card
(with an RJ45 connector) resides in the UPS — instead of a serial card
with DB9 and DB25 connectors.
2. Verify that the server is physically connected to the UPS via the RJ45
connector.
3. Verify that the SNMP card is properly administered according to the
procedures in its users guide, provided by the vendor.
4. If necessary, replace the SNMP card in the UPS.
5. If the problem persists, replace the UPS, and diagnose it later.
19 WRN “upsAlarmBypassBad” — The “source” power to the UPS, which (during a
UPS overload or failure) also serves as “bypass” power to the load, is out of
tolerance — incorrect voltage by > ±12% or frequency > ±3%.
This on-line UPS normally regenerates its source power into clean AC
power for the load. However, the source power’s quality is currently
unacceptable as bypass power to the load).
1. Verify that the UPS expects the correct “nominal input voltage” from its
power source.
2. If so, restore acceptable AC power to the UPS.
If not, reconfigure the UPS to expect the correct voltage, according to
procedures in its Site Preparation, Installation, and Operator’s Manual -
See appropriate manual for the UPS Model.
118 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers
2 of 3