Server Alarms - Avaya Support

Communication Manager Maintenance Object Repair Procedures
l. Error Type 2561: the PMS Link is physically established, but the protocol has not been
started by the PMS before the protocol timer expires. The PMS Link is NOT torn down. If
this Error Type occurs frequently (more than once a month), advise the customer to call the
vendor of the PMS to check out the PMS device. Once the PMS Link is successfully
established, this error disappears from the Error Log. The PMS should be checked to make
sure that it will attempt to start the protocol according to the PMS/PBX protocol
specifications. No alarm is raised against this error.
m. Error Type 2817: look for the following Aux Data:
10x The PMS violated the application protocol. The first message after a request
to initiate a database exchange was not the start of a database exchange.
The message is processed. If this Error Type with this aux data value occurs
frequently (more than once a month), advise the customer to call the vendor
of the PMS to check out the PMS device. Once the PMS Link is successfully
established, this error disappears from the Error Log.
20x The PMS violated the application protocol. The start of a database exchange
was received in a state in which it was not expected. The message is ignored.
If this Error Type with this Aux data value occurs frequently (more than once a
month), advise the customer to call the vendor of the PMS to check out the
PMS device. Once the PMS Link is successfully established, this error
disappears from the Error Log.
30x The PMS violated the application protocol. The end of a database exchange
was received when no exchange was in progress. The message is ignored. If
this Error Type with this Aux Data value occurs frequently (more than once a
month), advise the customer to call the vendor of the PMS to check out the
PMS device. Once the PMS Link is successfully established, this error
disappears from the Error Log. No alarm is raised against this error.
The PMS should be assessed for adherence to the PMS/PBX protocol specifications.
n. Error Type 3073: the link was taken down by the switch because the threshold for
application protocol violations has been exceeded by the PMS. The protocol never started
and messages were received and/or messages were received in a state in which they were
not expected. (Refer to Error Type 2817 for recommended strategy.)
o. Error Type 3841: link was taken down by the switch because the threshold for link protocol
violations has been exceeded by the PMS. PMS is sending “garbage” to the switch.
1110 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers