Server Alarms - Avaya Support

Communication Manager Maintenance Object Repair Procedures
Table 325: Descriptions and Recommendations for Error Types 3842-3942 4 of 9
Error
Code
Description/Recommendation
3890 Cause Value 50. A request to use a network service has been denied.
Administration somewhere on the network has indicated that the requested
service has not been subscribed to or purchased for this trunk.
This could be a local administration problem only, or a mismatch between the
local administration and that of the network provider.
1. From the circuit pack or media module and port number (in the Aux Data
field), determine the trunk group against which the error was reported.
2. Display the trunk group form: If the trunk group is Call-by-Call (Service Type
is “cbc”), check every routing pattern form containing this trunk group to see
if the Service/Feature fields contain the correct network services purchased
for this trunk. If the trunk group is not Call-by-Call, check that the Service
Type field contains the single network service purchased for this trunk.
3. If local administration appears correct, consult with the customer and/or the
network provider to determine the services that the customer has subscribed
to for this trunk group.
3892 Cause Value 52. Protocol detail; may offer a clue if customer is having calls
denied with an unexpected intercept tone. If the customer is complaining of
unexpected intercept tones and no other cause can be found, escalate the
problem and provide the next tier with this Error Log information.
3894 Cause Value 54. Protocol detail; may offer a clue if customer is having calls
denied with an unexpected intercept tone. First, eliminate any transitory state
mismatch problems by entering test port location for the trunk port shown
in the Aux Data field. Service State Audit Test (#256) is the important test in the
sequence. If this passes satisfactorily, yet the customer continues to complain of
unexpected intercept tones and no other cause can be found, escalate the
problem and provide the next tier with this Error Log information.
3902 FRANCE ONLY: Cause Value 62. Service not authorized.
Call rejected. This Cause Value has end-to-end significance and should always be
passed back through the network to the user.
Cause Value 62 (VN4) indicates that the call could not be completed because the
user has not subscribed to the service, feature, or supplementary service
requested in the SETUP message. If the user is supposed to have access to this
service, feature, or supplementary service, complete the required ordering
process with the service provider.
Cause Value 62 (1TR6) indicates that the remote endpoint does not wish to accept
this call, although it could have accepted the call because the equipment is neither
busy nor incompatible. The diagnostic information in the Cause information
element might contain the user-supplied condition for why the call was rejected.
1196 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers
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