Server Alarms - Avaya Support

Signaling Group Ping Test (#1387)
Note:
Note: Multiple failures of this test will cause this signaling group’s associated H.323 or
SIP B-Channels to be taken out of service (OOSFE). This will allow incoming
calls to be made when the far-end comes up before the near end has detected it.
The signaling group will be left in service, but in the far end bypass state.
If the PING is successful, the test looks at the PING round-trip delay. If a round-trip delay of
greater than 4 seconds is reported, a separate error is logged. Excessive round-trip delays
within the signaling group will not take the signaling group out of service.
The standard PING command can be executed using the C-LAN board’s address and far-end
IP address from the signaling group screen to see the actual round-trip delay.
This test runs on H323-SGR (H.323 Signaling Group) and SIP-SGRP (SIP Signaling Group).
Table 622: Signaling Group Ping Test (#1387) 1 of 2
Error
Code
None
1
2
Test
Result
Description / Recommendation
ABORT Internal Error.
1. Retry the command at 1-minute intervals up to 3 times.
7 ABORT Destination unreachable.
1. Verify that the C-LAN has been administered with an IP-Route that
enables the C-LAN to reach the far-end IP address.
2. Once verified, enter test sig-group grp# and verify that the
Signaling Group Ping test (#1387) passes.
1005 ABORT Configuration for this test is incorrect.
1. If Layer 3 or LRQ is enabled for this H.323/SIP signaling group, this
error can be ignored. There is no need to run the ping test.
2. Verify that the link is in service with status port or status link.
Verify that the routing table has destinations that are reachable
through this port.
3. Repeat the test.
4. If the test aborts with Error Code 7 after step 2 is verified, escalate the
problem.
1 of 2
Communication Manager Release 5.0 Issue 4 January 2008 2007