Server Alarms - Avaya Support

Server Alarms
Table 5: ARB Alarms 6 of 10
Event
ID
9
(cont’d)
Alarm
Level
Alarm Text, Cause/Description, Recommendation
WRN Troubleshooting ARB Event #9
1. compare the health of both servers, either from the:
- Web interface’s Server section, by selecting
View Summary Status
- Linux command line, by entering server
2. Using the output from Step 1, check the health of each server’s
individual processes.
3. Check the health of the active server’s individual processes, either
from the:
- Web interface, by selecting View Process Status
- Linux command line, by entering statapp
and restore any applications with problems.
4. See if the standby side is RESET, either from the:
- Web interface’s Server section, by selecting
View Summary Status
- Linux command line, by entering server
5. Check the health of the standby server’s individual processes, either
from the:
- Web interface, by selecting View Process Status
- Linux command line, by entering statapp,
and restore any applications with problems.
6. Check for problems with an Ethernet interface, either from the:
- Web interface, by selecting the Execute Pingall diagnostic
- Linux command line, by entering pingall -a
Check both sides of each failed link, and make any necessary repairs.
On the Linux command line, enter ifconfig -a
Ensure the IP addresses match /etc/opt/ecs/servers.conf and
/etc/hosts, and check that all ethernet ports have been assigned IP
addresses. Enter /sbin/arp -a to ensure that no MAC addresses
of "incomplete" appear.
7. If the standby’s applications and interfaces are OK but the problem
persists, escalate the problem.
46 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers
6 of 10