Server Alarms - Avaya Support

Communication Manager Maintenance Object Repair Procedures
c. Error Type 257: An endpoint is not responding to the service state query message sent to
the adjunct or to the endpoint. This error causes an alarm to be raised. The alarm is retired
when the switch receives a response to the service state query to the endpoint or to the
adjunct.
When this error occurs for an ASAI adjunct, the Aux Data field indicates the state of the
ASAI link and whether an invalid response or no response was received to the query from
the switch, as shown in the following table:
Aux
Data
ASAI Link State Error
102 13-restarting No response to RESTART message
104 13-restarting Invalid response to RESTART message
152 13-restarted No response to layer-3 query
154 13-restarted Invalid response to layer-3 query
202 13-established No response to layer-3 query
204 13-established Invalid response to layer-3 query
See Maintenance SAT Commands in Maintenance Commands Reference (03-300431) for
an explanation of the ASAI link states.
For ASAI or Avaya adjuncts, the switch queries the adjunct every two minutes. The Layer 3
Query test is not executed for ASAI or Avaya adjuncts through a command entered from the
management terminal. While alarmed for this error, the switch takes the associated port
out-of-service for five seconds every 15 minutes. This action attempts to stimulate recovery
actions to be taken by the adjunct.
When this error occurs for an ASAI or Avaya adjunct, the service technician should:
1. Execute test station extension and perform the associated repair procedures.
2. Check the health of the adjunct by following the recommended repair procedures of the
manufacturer of the adjunct if the preceding step does not resolve the problem.
d. Error Type 351: logged against an ASAI endpoint when the adjunct asks the switch to
suspend maintenance on the ASAI endpoint. Clear with busyout and release of the ASAI
station.
e. Error Type 513: the endpoint sent more messages than the switch could handle. The
switch suspends the reception of messages from the endpoint for a short period of time.
There is no repair procedure for this error. If the condition persists, replace the endpoint.
f. Error Type 769: an ASAI endpoint’s associated signaling link has too much traffic related to
link establishment. This occurs when the signaling link is alternating between assigned and
established states. If this problem persists, replace the endpoint.
484 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers