Server Alarms - Avaya Support

Communication Manager Maintenance Object Repair Procedures
Table 156: ISDN-BRI CAUSE VALUES; (BRI-SET/ASAI-ADJ Error Log Notes) 2 of 3
Error
Code
Test Result Description / Recommendation
34 No circuit or
channel
available
42 Switch
Equipment
Congestion
50 Requested
Facility Not
Subscribed
A resource on the switch is unavailable for a call. For BRI endpoints:
This cause value is not logged. For ASAI or Avaya Adjuncts: This
condition means that there are no available trunks for an outgoing
call request.
1. Verify that the adjunct is administered to support the trunk
capabilities of the switch.
2. Investigate trunk group status by entering status trunk
commands from the SAT or by requesting a trunk group query
or queries from the adjunct.
3. Perform trunk diagnostic procedures such as test trunk.
4. If step 3 does not resolve the problem, escalate to the next tier.
Switch takes control to limit received traffic. For BRI endpoints: This
cause value is not logged. For ASAI or Avaya Adjuncts:
1. Refer to the CallVisor protocol reference manual.
2. If step 1 does not resolve the problem, escalate to the next tier.
Requested facility is implemented, but not administered. Potential
administration problem with endpoint or adjunct. For BRI endpoints:
1. Verify the switch administration of endpoint using display
station or display data-module.
2. If step 1 does not resolve the problem, refer to the endpoint’s
service manual and verify administration on the endpoint.
3. If step 2 does not resolve the problem, escalate to the next tier.
For ASAI adjuncts:
1. Display the Customer Optional Features screen (administration
screen) on the switch to determine which ASAI capabilities are
turned on in the switch.
2. Verify that the adjunct is administered to support the identical
capabilities as the switch. If there is a mismatch in the
administered capabilities, then re-administer the switch and/or
the adjunct to establish a consistent set of desired capabilities
on both the switch and the adjunct.
3. If step 2 does not resolve the problem, escalate to the next tier.
For Avaya adjuncts:
1. Display the Customer Optional Features screen (administration
screen) on the switch to determine whether the Avaya adjunct
is set enabled on in the switch.
2. If Error Type 2567 or 2568, verify the Avaya adjunct version,
and re-administer if needed.
3. If step 2 does not fix the problem, escalate to the next tier of
support
604 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers
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