Server Alarms - Avaya Support

Table 60: Call Process denial events (2021 - 2299) 16 of 19
Event
Type
Event Description, as it
appears on the event log
2239 UUI retrieval failed SA8797: UUI retrieval failed CTI
physical extension.
2240 UUI len over max ext siz SA8797: UUI data length larger
than maximum extension
2241 Could not get modem
UID
SA8797: Could not retrieve modem
extension UID
2242 Modem ext not sta user SA8797: Modem physical extension
not station user
2243 Modem not ana/agt/on
ACD
2244 Could not get ACDcall
CID
2245 ACD call not CMD meas
skl
SA8797: modem not analog
logged-in agent with ACD call
SA8797: Could not retrieve CID of
ACD call
SA8797: ACD call is not for a CMS
measured skill
2246 Could not get agent2 UID SA8797: Could not convert
replacement agent extension to UID
2247 Agent2 logid not sta user SA8797: replacement agent login
ID not station user
2248 Agent2 already logged-in SA8797: Replacement agent login
ID already logged-in
2249 Could not get CTI lag ext SA8797: Could not retrieve CTI
agent login ID extension
2250 Could not get CTI DAC
skl
2251 Could not get agt2 DAC
skl
2252 Could not get update
ACD data
SA8797: Could not retrieve DAC
skill for CTI agent
SA8797: Could not retrieve DAC
skill for replacement agent
SA8797: Error in restoring ACD
data to replacement agent
2253 ACD UID not in call rec SA8797: Could not find ACD call
UID in call record
2254 Could not get ACDcall
rec
Explanation Event
Data 1
SA8797: Could not find call record
for ACD call
2255 SA8797 not enabled SA8797 feature Green Bit not
enabled
2256 CTI not dom-ctl/logged-in SA8797: CTI agent not dom-ctrl
logged-in agent
2257 Invalid agent2 logid ext SA8797: Invalid agent2 login ID
extension
2258 ECF: COS value reject Enhanced call forwarding: the
current Class of Service (COS)
definition does not allow enhanced
call forwarding.
Denial Event Tables
Event Data 2
16 of 19
Communication Manager Release 5.0 Issue 4 January 2008 275