Server Alarms - Avaya Support

Initialization and Periodic Checking
LIC-ERR (License Error Mode)
Within the License file is the feature mask, an information set that controls which features are
enabled or not on the Customer Options and Special Applications screens. Each of the
approximately 150 feature mask entries is one of three types (examples in parentheses):
● Type I: features with a simple on/off state (DCS Call Coverage)
● Type II: features with an alphanumeric setting values associated with them (Logged-in
ACD Agents)
● Type III: includes the product ID (license serial identification number), release number, and
capacities.
Type III features cannot be changed by any login under any circumstances (applies to IP
Telephones, IP Softphones, and IP Agents).
Table 259: License error messages 1 of 2
If the system
goes into
this mode...
And reports this
error message...
No-License License File is
Missing or Corrupted
No-License The License has
Expired
No-License Software Version
Mismatch
No-License Offer Category
Mismatch
It means that...
License could not be decrypted.
Checksum did not match, data possibly lost.
Mismatched settings:
● Offer Category
● Version
● Call Center Release
● Model
Min. and Max. values of “* and # in vector collect step”
do not match the License file.
IP product defined in translations but not defined in the
License file.
The License has expired.
The current software version does not match the
software version in the License file.
The Offer Category in translation does not match the
Offer Category in the License file.
1 of 2
Communication Manager Release 5.0 Issue 4 January 2008 949