Server Alarms - Avaya Support

Table 99: Media Gateway Traps and Resolutions 13 of 22
Event
ID
Trap # Alarm
Level
Description / Recommendation
G700 Traps
20 97 WRN cmgProcessRestartClear - Media gateway software processes
are running normally.
21 98 MAJ cmgIccMissingFault — An internal communications controller,
expected in Slot 1, is missing.
1. Check for the presence of an S8300.
2. If present, check the media gateway administration.
3. If the administration is correct, suspect the S8300.
21 99 MAJ cmgIccMissingClear - The Internal Communications Controller
expected in slot 1 is present.
22 100 MAJ cmgIccAutoReset — The Media Gateway automatically reset the
Internal Communications Controller.
1. If the problem persists, escalate.
22 101 MAJ cmgIccAutoResetClear - The Internal Communications
Controller is running normally.
23 102 MAJ cmgPrimaryControllerFault — The Media Gateway cannot
contact the first controller in its controller list.
1. Verify that the controller list is correct. From the MGP CLI,
enter the command show mgc list. The IP address
should match the S8700-series Server C-LAN or the S8300
Server IP address. If the IP addresses match, go to step 3.
2. If needed, correct this in 'configure' mode on the MGP's CLI
by clearing the mgc list first with the clear mgc list
command, and then enter set mgc list with the correct IP
addresses.
3. Verify that the primary controller is up.
4. If so, shut down every LSP.
23 103 MAJ cmgPrimaryControllerClear - The media gateway successfully
contacted the first controller in its controller list.
13 of 22
Communication Manager Release 5.0 Issue 4 January 2008 401