Server Alarms - Avaya Support

Denial Events
Table 57: Call Process denial events (1225 - 1899) 8 of 35
Event
Type
1383 Agent login failure/error Logical Agent (LAGT) failure getting agent
login-id. Possible causes:
● error initializing agent-stat table
● login for a skill failed
● TRAD logging into split already logged
into
● already logged into maximum number of
splits.
1384 Agent logins maximum'd Maximum number of simultaneous logins
exceeded or agent login failed.
1385 Agent passwd digits fail Failure getting logical agent password digits from
Dial Plan Manager.
1386 Agent passwd mismatch Agent entered password which does not match
administered password.
1387 Agent login invalid/error Login invalid or error condition.
1388 Login acceptance fails Logical Agent login processing of agent login
message fails.
1389
Communication
Manager
Release 2.2
and earlier
1389
Communication
Manager
Release 3.0
and later
Event Description, as it
appears on the event log
Explanation Event
Data 1
Agent login max/error Maximum number of simultaneous logins
exceeded, or this agent failed the login digits
check (for example, this agent is using someone
else’s login-id).
Agt CMS/BCMS login err Non-EAS ACD split agent. Login processing
failed.
1390 Work mode change failed Change of Agent Work Mode to after-call-work
failed.
1391 Work mode change failed Change of Logical Agent Work Mode to aux-work
failed.
1392 Work mode change failed Change of Agent Work Mode to manual-in failed.
1393 Work mode change failed Change of Agent Work Mode to auto-in failed.
1394 Agent feat act FAC error Unrecognized Feature Access Code being
processed for Automatic Call Distribution (ACD)
agent feature activation.
1395 Agent sup assist rqst er Agent requesting supervisor assist. Possible
causes:
● split group invalid
● agent not logged in
● split group has no supervisor
administered
1396 Split invalid/agent login Adjunct Switch Application Interface (ASAI)
requesting supervisor assistance. Possible
causes:
● split group invalid
● agent not logged in
222 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers
Event Data 2
8 of 35