Server Alarms - Avaya Support

3928 A call was denied
because of a basic
incompatibility
between the type of
call and either the
facilities selected by
the routing pattern or
the called user itself.
Demand test descriptions and error codes
ATM-SGRP (ATM Signaling Group)
Table 144: Descriptions and repair recommendations (Error Types 3840-3928) 5 of 5
Error
Code
Description Recommendation
This error might be helpful as a clue if the customer
complains of receiving unexpected intercept tone after
accessing ISDN trunks or PRI endpoints.
1. Determine the trunk group from the circuit pack and
port number (in the aux data field)
2. check the BCC fields of the pertinent routing patterns.
3. Also, investigate whether or not the calling and called
endpoints are compatible (for example, some ISDN
switches may not allow a voice station to call a data
extension).
Investigate tests in the order presented. By clearing errors associated with the first test, errors
generated from other tests may also be cleared. Click on the link to see the full description of
the test, error codes, and recommended actions.
Order of Investigation Short Test
Sequence
Long Test
Sequence
D/ND 1
Primary Signaling Link Hardware Check (#636) X X ND
Layer 2 Status Query Test (#647) X X ND
ATM Remote Layer 3 Query (#1291) X X ND
1. D = Destructive, ND = Nondestructive
5 of 5
Communication Manager Release 5.0 Issue 4 January 2008 553