Server Alarms - Avaya Support

Communication Manager Maintenance Object Repair Procedures
Table 377: Dial Tone Test (#0) 4 of 4
Error
Code
Test
Result
2002 FAIL Seizure portion of the test failed due to a hardware problem. The fault is
usually caused by a disconnected trunk.
CO-TRK:
1. If the CO Port Diagnostic Test (#3) also failed, enter display
errors to display the error log. If Error Type 1281 appears in the
error log (the CO Port Diagnostic Test failed because it could not
detect ground) AND Error Type 3329 or 3585 appears in the error
log with the same last occurred time as Error Type 1281 and 1537,
replace the circuit pack or media module.
2. Check the trunk wiring to ensure good connection. Repeat the test if
a wiring correction is made.
3. Locate another identical CO trunk and swap its wiring with the one
under test. Repeat the test on both trunks, and determine whether
the problem follows the trunk or remains at the original port. If the
problem follows the trunk, refer the problem to the CO. If the
problem remains at the port, replace the circuit pack or media
module and repeat the test.
DIOD-TRK:
1. Check trunk wiring to ensure good connection. Repeat the test if a
wiring correction is made.
2. Locate another identical CO trunk and swap its wiring with the one
under test. Repeat the test on both trunks and determine whether
the problem follows the trunk or remains at the original port. If the
problem follows the trunk, refer the problem to the CO. If the
problem remains at the port, replace the circuit pack and repeat the
test.
Any NO
BOARD
Description / Recommendation
PASS Trunk was seized, and dial tone was detected. Investigate user-reported
troubles on this port by using other port tests and by examining the trunk
or external wiring.
See NO BOARD for the repair procedures.
1432 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers
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