Server Alarms - Avaya Support

Communication Manager Maintenance Object Repair Procedures
problem in the BRI endpoint or ASAI adjunct or Avaya adjunct. Execute test station
extension sh and note the results of the BRI Layer 3 Query test (#629). If this test fails,
follow the repair procedure for BRI Layer 3 Query Test (#629).
c. Error Type 130: the circuit pack has been removed or has been insane for more than 11
minutes. To clear the error, replace or reinsert the circuit pack.
d. Error Type 257: the endpoint does not respond to the service state query message sent to
the adjunct or the endpoint. This error causes an alarm to be raised. The alarm is retired
when the switch receives a response to the service state query to the endpoint or the
adjunct.
For BRI endpoints, the Aux Data field for this error contains “0.” When it occurs, execute
test station extension sh and note the results of the BRI Layer 3 Query test (#629).
If this test fails, follow the repair procedure for BRI Layer 3 Query Test (#629)
When this error occurs for an ASAI or Avaya adjunct, the Aux Data field indicates the state
of the ASAI link or Avaya link and whether an invalid response or no response was received
to the query from the switch, as shown in the following table:
Aux Data ASAI Link State Error
102 13-restarting No response to RESTART message
104 13-restarting Invalid response to RESTART message
152 13-restarted No response to layer-3 query
154 13-restarted Invalid response to layer-3 query
202 13-established No response to layer-3 query
204 13-established Invalid response to layer-3 query
See Maintenance SAT Commands in Maintenance Commands Reference (03-300431) for
an explanation of the ASAI link states.
For ASAI or Avaya adjuncts, the switch automatically queries the adjunct every two minutes
(and therefore the Layer 3 Query test is not executed for ASAI or Avaya adjuncts via a
command entered from the G3MT terminal). While alarmed for this error, the switch
momentarily (for five seconds) takes the associated port out-of-service every 15 minutes.
This action is taken in an attempt to stimulate recovery actions to be taken by the adjunct.
When this error occurs for an ASAI or Avaya adjunct:
1. Execute test station extension and note tests that fail. Perform the associated
repair procedures for those tests.
2. Check the health of the adjunct by following the recommended repair procedures of the
manufacturer of the adjunct if the preceding step does not resolve the problem.
3. If the above steps do not resolve the problem and the alarm persists, follow normal
escalation procedures.
602 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers