Server Alarms - Avaya Support

Table 99: Media Gateway Traps and Resolutions 11 of 22
Event
ID
Trap # Alarm
Level
Description / Recommendation
G700 Traps
17 90 MAJ cmgMemoryFault — The Media Gateway Processor has
detected a low processor memory condition.
1. Check the Media Gateway Processor and insure that it has
the latest version of firmware installed. If it does not, install
the latest version of firmware and continue to monitor.
2. If this trap occurs infrequently and is automatically cleared,
the trap may be due to an unusual transient condition.
Monitor future traps.
3. If this trap occurs frequently and is automatically cleared, it is
likely that the Media Gateway Processor software has the
wrong limits set for its memory monitoring. These limits are
hard coded in the software. Escalate the problem.
4. If this trap occurs and does not clear, the Media Gateway
may be functionally impaired. Do not reset the Media
Gateway. Escalate and have Tier 3 personnel capture the
trap information and the event logs for analysis.
5. If this trap occurs and the Media Gateway Processor
automatically resets, then a severe processor memory
shortage occurred. Escalate and have Tier 3 personnel
capture the trap information and the event logs for analysis.
17 91 MAJ cmgMemoryClear - The main processor memory has returned to
normal operation.
18 92 MAJ cmgDhcpRequestFault — The Media Gateway cannot contact its
DHCP server or the server failed to respond to a request.
1. Correct the DHCP problem, or correct the media gateway
configuration file.
18 93 MAJ cmgDhcpRequestClear - The media gateway received a
successful response to a DHCP request.
11 of 22
Communication Manager Release 5.0 Issue 4 January 2008 399