Server Alarms - Avaya Support

Communication Manager Maintenance Object Repair Procedures
PMS-PRNT (PMS Printer Link)
MO Name in Log Alarm
Level
PMS-PRNT
JNL-PRNT
Initial Command to Run Full Name of MO
MIN test journal [pms-log |
wakeup-log] long
WRN test journal [pms-log |
wakeup-log]
PMS Printer/
Journal Printer
The errors and tests for PMS-PRNT also apply to JNL-PRNT.
A journal printer is a printer to which Emergency Access to Attendant, Wakeup and Property
Management System (PMS) events are printed as they occur. The PMS-log printer is used as a
backup of the PMS output device to print an audit trail of every PMS transaction and
Housekeeping Status Change event when the PMS Printer Link is not available. There may be
one or two journal printers. If there is one, every event is printed there. If there are 2, then
emergency access, wakeup events, and scheduled reports are printed at one printer
(JNL-PRNT), and PMS events are printed at the other (PMS-PRNT).
The scheduled report printer is where summaries of daily wakeup activity and emergency
access activity are printed. If the customer requests a summary report, the report will be printed
exactly once per day.
The distinction between Journal and Scheduled report printers is logical rather than physical.
Whether or not there are two printers, the scheduled reports are always sent to the printer that
journals the wakeup and emergency access events. A scheduled report will temporarily
suspend the journal activity. Upon completion of the scheduled report, journaling will be
resumed after the printing of every withheld event.
The journal printer device connects to the system via a data module (PDM, MPDM, DTDM)
connected to a port on a TN754 Digital Line circuit pack that is administered as a data
extension. A journal printer device can also be connected through an ADU to a port on TN726B
Data Line circuit pack. The journal printer’s link to the processor is via a C-LAN port. For
information about C-LAN connectivity, see CLAN-BD (Control LAN Circuit Pack).
PMS/JOURNAL Printer Link Maintenance provides a strategy for maintaining the link between
the system and a PMS device (an external Journal Printer device). The strategy includes a set
of tests for periodic diagnosis, detection of errors during normal operation, actions for
troubleshooting, and raising alarms for serious problems. PMS Printer Link Maintenance uses a
try-and-wait mechanism. If a PMS Printer Link is torn down due to an error, PMS Printer Link
Maintenance will try to bring the link up immediately. If the link setup fails, PMS Link
Maintenance will wait for five minutes before the next trial. If the number of retries reaches a
threshold (15), a Minor alarm is raised for service attention.
1112 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers