Server Alarms - Avaya Support

Communication Manager Maintenance Object Repair Procedures
Table 489: Expansion Interface Reset Test (#336) 2 of 3
Error
Code
Test
Result
Description / Recommendation
2 FAIL The EI circuit pack was successfully reset, but it did not begin running
after the reset.
1. If the EI circuit pack is in the PN, temporarily remove the PN’s
Maintenance circuit pack.
2. Enter reset board location.
3. Reinsert the PN’s Maintenance circuit pack if it was removed.
3 FAIL The reset over the optical fiber failed.
1. Enter test board location on the PN neighbor EI circuit pack
located on the opposite end of the fiber from this EI circuit pack. If
Test #238 fails, follow the maintenance procedure associated with
this test result. Then perform the reset again.
2. If the EI circuit pack is in the PN, temporarily remove the PN’s
Maintenance circuit pack.
3. Enter reset board location.
4. Reinsert the PN’s Maintenance circuit pack if it was removed.
5. If the symptoms match those described in the EI and Tone-Clock
Interactions section, follow those guidelines.
6. Check the Error Log for the PN Tone-Clock errors that were
resolved when the PN went down. These errors may have been
resolved BECAUSE the PN went down. When there is no
Tone-Clock generating the system clock on a PN, then an EI circuit
pack can only be reset once. Every subsequent reset attempt fails.
It is also possible that the system itself may have already tried to
reset the EI circuit pack. Refer to TONE-BD (Tone-Clock Circuit
Pack) for Tone-Clock problems.
7. If the reset still fails, run the Expansion Interface Manual Loopback
Procedure on the opposite PN EI circuit pack. This procedure is
described in the section preceding the Error log entries and
recommended actions table for this MO. If the EI circuit pack and
the lightwave transceiver are healthy, the problem is the EI circuit
pack and its lightwave transceiver on the PN end of the fiber or the
fiber itself. Test the PN EI circuit pack with the manual loopback
procedure and investigate the test results.
1714 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers
2 of 3