Server Alarms - Avaya Support

Server Alarms
HARD DISK (Hard Disk Drive)
The Hard Disk Drive is monitored via the Self Monitoring, Analysis, and Reporting Technology
(SMART) capability that is built into the hard disk drive unit. The SMART technology makes
status information concerning the disk drive available to monitoring software.
Some hard disk drive problems do not occur suddenly. They are the result of a gradual
degradation of disk components. For example, if the value for Reallocated Event Count (count
of remap operations, both successful and non-successful) for Event ID 21 is going up, it may
indicate an impending disk failure. At the very least, it should be monitored closely.
A RAM DISK configuration is used for the Avaya S8500/S8500B/S8500C simplex server and
the Avaya S8300B ICC server to support platform reliability during hard disk crashes. Hard
drives are among the least reliable hardware components. The RAM DISK feature provides
reliable storage for critical resources that are necessary for continued operation in the absence
of the hard drive. The server will continue to process calls for up to 72 hours after a hard disk
failure has occurred. However, administration additions and changes cannot be made and
translations cannot be saved until the hard disk drive has been replaced.
The following tables describe the Hard Disk Event IDs for each server type and their
troubleshooting procedures.
Note: In
Note:
general, if the alarm message displays an alarm severity of MAJ, or MIN,
replace the hard drive.
80 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers