Server Alarms - Avaya Support

Communication Manager Maintenance Object Repair Procedures
PN Warm Restart Test (#956)
The PN Warm Restart, or PN Reset Level 1, restarts a PN that has not been taken out of
service. It is the least severe of the PN restart levels and is used in an attempt to preserve the
state of the system as much as possible to reduce user impact.
When the link goes down, the port network becomes unavailable. Current calls are preserved,
but users on the affected PN are not able to place or receive new phone calls.
If the link comes up in less than 60 seconds, a warm restart is performed automatically.
If the link does not come back up within 60 seconds, the PN is placed in the out-of-service state.
When the link does come back up, the PN will require a cold restart. See PN Cold Restart Test
(#955)
A PN Warm Restart can be invoked on demand with reset port-network P level 1
Table 562: PN Warm Restart Test (#956)
Error
Code
Test
Result
Description / Recommendation
2100 ABORT Could not allocate the necessary system resources to run this reset.
1. Retry the reset command at 1-minute intervals up to 3 times.
1386 ABORT The system link to this PN is unavailable and cannot be used. This reset
cannot be executed without the link being operational.
1. See SYS-LINK (System Links) and resolve the link problem.
1387 ABORT This PN is not in a state where it is possible to perform a Warm Restart on
the PN. It is necessary to perform a PN Cold Restart (PN Reset Level 2)
because of one of the following reasons:
● The PN is in an out-of-service state.
● Insufficient time has elapsed since the last PN Cold Restart was
performed on this PN.
2000 ABORT Response to the test was not received within the allowed time.
2500 Internal system error
1. Retry the reset command at 1-minute intervals up to 3 times.
FAIL Internal system error
1. Retry the reset command at 1-minute intervals up to 3 times.
PASS The PN Warm Restart procedure completed successfully.
1894 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers