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Server Alarms - Avaya Support

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PMS-PRNT (PMS Printer Link)<br />

PMS Printer Link Maintenance does not cover the maintenance of the elements composing the<br />

journal printer physical link (for instance, the external printer device, Data Module (PDM/MPDM/<br />

DTDM), Digital Line Port or ADU and Data Line Port). If PMS Printer Link maintenance cannot<br />

restore the PMS Printer Link, then the maintenance tests of individual components of the PMS<br />

Link must be executed to diagnose faults.<br />

The list pms-down command lists every meaningful event to the PMS that occurred while<br />

the link between the switch and the PMS was down. For example, any room status codes<br />

entered by hotel housekeeping staff during a time of PMS outage would be reflected in this<br />

report.<br />

Procedures for Restoring the PMS Printer Link<br />

1. Determine the status of the PMS Printer Link.<br />

Enter status journal-printer wakeup-log | pms-log and make sure that the<br />

journal printer link is not busied out for maintenance. If the link is down, then continue to the<br />

next step.<br />

2. Where does the journal printer link connect?<br />

Enter display system-parameters hospitality and find out the destinations of the<br />

PMS Printer Link.<br />

3. Determine the status of the data extension.<br />

Enter status data extension and verify that the data extension is in the in-service/idle<br />

state. If the data extension is not available, look for the extension number in the Alt Name<br />

field of the Error Log. See XXX-BD (Common Port Circuit Pack/Media Module) for<br />

resolutions.<br />

4. Is the external printer device available?<br />

Make sure that the printer device is ON-LINE and ready for service. Check the physical<br />

connectivity between Data Module and the printer device.<br />

5. If the problem is not found in the above steps, check the C-LAN board for any problems. For<br />

a description of C-LAN connectivity, see CLAN-BD (Control LAN Circuit Pack).<br />

It should be noted that when restoring the PMS printer link, it is necessary to execute tests on<br />

different MOs that comprise the link; it is recommended that you busyout the PMS printer link<br />

before trying to restore the link. If the PMS printer Link is busied out, then every PMS printer<br />

Link maintenance action is deactivated, and interference with tests of other MOs is prevented.<br />

Communication Manager Release 5.0 Issue 4 January 2008 1113

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