Server Alarms - Avaya Support

Troubleshooting License File errors
LIC-ERR (License Error Mode)
The License file enables the switch’s software category, release, features, and capacities.
License Files are created using SAP order information and/or current customer configuration
information.
Without a valid license installed or with a mismatched license, the system:
1. Generates a major alarm.
2. Starts a 30-day countdown timer (call processing continues)
The License file requires a serial number from either the reference IPSI circuit pack or media
gateway motherboard.
The License file includes a license serial identification number that is matched against the
hardware in the system as well as information about the Communication Manager software
version and Call Center features, Offer Category, and capacities. Once installed or initialized,
every hour the system compares these parameters to determine the system status:
● License-Normal mode
- License file was installed successfully
- Feature use is within prescribed limits
- License file’s serial number matches the serial number of the reference IPSI
● License-Error mode
- The License file’s serial number reference source is not responding, or its serial number
does not match the hardware
- Communication Manager software versions do not match
- Feature use exceeded prescribed limits
- License expired
- After a system had a valid license, the License file is missing or corrupt.
Note:
Note: System resets do not reset the 30-day timer. If a system in License-Error mode is
reset and the license error remains, the timer picks up the countdown where it left
off.
To clear LIC-ERR alarms, the License file must match the switch hardware and administered
parameters.
● No-License mode
- System software versions do not match.
- License file is missing or could not be installed.
- Offer categories do not match.
Communication Manager Release 5.0 Issue 4 January 2008 947