Server Alarms - Avaya Support

Communication Manager Maintenance Object Repair Procedures
j. Error Type 3585: ISDN RESTART message received. Active calls have been dropped.
The following Aux Data values (Error Type 3585 only) below represent the trunk’s ISDN call
state at the time Error 3585 occurred. This information can be useful if users report dropped
calls on the ISDN-PRI trunks.
Aux Data Description
0 An idle trunk received a restart.
10 An ISDN RESTART from the far end has unexpectedly cleared a call in the
ACTIVE state (call stable, parties talking).
4
7
8
260
263
1
3
6
9
265
11
12
19
531
267
268
An ISDN RESTART from the far end has unexpectedly cleared a RINGING call.
An ISDN RESTART from the far end has unexpectedly cleared a call before the
call entered the RINGING state.
An ISDN RESTART from the far end has unexpectedly cleared a call that was
already in the process of clearing.
If this condition occurs frequently, the far end may be trying to clear trunks that
appear to be in the “hung” state.
k. Error Type 3841: the far end rejected an ATM CES trunk selected by the near end 10 times.
The ATM CES trunk may not be administered on the far end.
1. Get the physical name of the ATM trunk by noting the decimal number in the Aux Data
field.
2. Check administration for the named trunk on the far end.
3. If problems persist, then busyout the ATM trunk to take it out of the hunt group.
The WARNING alarm retires automatically whenever a called endpoint answers an
outgoing or incoming call that uses the alarmed trunk.
498 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers