Server Alarms - Avaya Support

Server Alarms
● SDRAM’s single-bit error register
Although the Duplication Memory board can “self heal” single-bit errors in the SDRAM’s
error register, chronic problems can indicate a more serious problem.
● SDRAM’s multiple-bit error register
An SDRAM multiple-bit error condition indicates a problem in the Duplication Memory
board’s memory.
The first time testdupboard is run after a boot or after a certain amount of time, a false FAIL
may occur. This may be caused by the command reporting errors and clearing error registers in
the duplication memory boards, not from a board error.
Repetitive testdupboard failures indicate problems with the duplication memory board.
The following errors can be detected:
Table 8: Read Error Register Test
Error Test
Result
Description / Recommendation
Open failed to MDD ABORT The Memory Duplication Driver (MDD) is the system driver
that communicates with the duplication memory board. If this
driver cannot be opened, then the duplication memory
board’s registers cannot be read.
1. This is a system error, try again.
System Error Dup
Memory driver
failed to return data
Dup board err count
query, code=?
?= 1 to 7
Failed to open Dup
Memory Board
ABORT The test ran, but for some reason, the MDD could not return
data.
1. This is a system error, try again.
FAIL Code 1 - Single-bit errors occurred.
Code 2 – CRC errors occurred.
Code 3 - Single-bit and CRC errors occurred.
Code 4– Multiple-bit errors occurred.
Code 5 - Multiple-bit and Single-bit errors occurred.
Code 6 - Multiple-bit and CRC errors occurred.
Code 7 - Multiple-bit, Singe-bit, and CRC errors occurred.
FAIL This may be a system error or a problem with the Duplication
Memory Board. Try the command again. If the test continues
to fail, escalate the problem.
56 Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers