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Perception of Professional and Management Clusters on Interpesonal
Conflict of Workers in Organizations
Ainzhatul Syaadah binti Ahmad
Supervisor: Dr. Marhaini Binti Mohd Noor
Bachelor of Management (Policy and Social Environment)
School of Social and Economic Development
This study aims to identify interpersonal conflicts among employees in an organization.
Interpersonal conflicts are the conflicts that occur between individuals within the same
organization. Interpersonal conflicts arise from personal differences, perceptions and
communication weaknesses that leave an emotional impact on individuals. In this
study, the researcher identifies factors that cause interpersonal conflict between
employees in an organization. The study was conducted on officers in management
and professional group and involved three sectors namely the public sector, private
sector, and statutory bodies. The methodology approach used is quantitative. Where
researchers use descriptive statistics and inferential statistics to analyze data. The
findings show that there is a high level of interpersonal conflict over employees in an
organization where it is due to the interpersonal conflict reason itself. In addition, this
study also discusses the challenges of interpersonal conflicts and interpersonal effects
to employees and organizations. In conclusion, this study is crucial to make sure that
organizations pay attention to interpersonal conflicts that affect the employees level
of job satisfaction and also assist in improving the work performance and
organizational productivity.
Keywords : interpersonal conflicts, interpersonal conflict factors, interpersonal conflict
challenges, interpersonal conflict effects
1355 | UMT UNDERGRADUATE RESEARCH DAY 2018