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Factors Ofwarehousing Productivity Assessment On Logistic
Service Sector
Nur Hazwani Bt Karim
Associate Professor Dr. Noorul Shaiful Fitri bin Abdul Rahman
Bachelor of Management (Maritime)
School of Maritime Business and Management
Warehousing industry is very crucial determinant of Malaysia and act as an enabler and
economic multiplier of the nation’s trade-dependent. Under the Eleventh Malaysia Plan
2016-2020, among the focus area is the “Unleashing growth of logistics and enhancing
the facilitation” as Malaysia aspires to become preferred gateway to Asia. However, in
the World Bank Logistic Performance Index (LPI) 2016, Malaysia was ranked 32 nd out of
160 countries compared to best 25 th ranking in 2014. One of the reasons of decrement
in ranking has been well identified which was due to the warehousing productivity issue.
Hence, World Bank (2018) stated that infrastructure matters one of issues among the six
components which rail, warehousing and transloding rated low compared to ICT and
airports. Therefore, the objective of this paper is to assess the failure factors of
warehousing productivity on logistics service sector in Malaysia by considering ten
parameters. A combination of fuzzy and analytic hierarchy process (FAHP) method will
be applied in this study. As a finding, the failure factors of warehousing productivity on
logistics service sector in Malaysia have been determined and all factors have been ranked
accordingly based on their weights. This study also will propose potential
recommendations on the top three most importance warehousing productivity which may
contribute to the enhancement of warehousing productivity in order to achieve the
Malaysia Eleventh Plan (2016-2020) as well as any other on-going policy that directly
related to the warehousing industry. Consequently, the contribution of this study provides
new knowledge of warehousing productivity that will benefit manufacturing firms and
other related industries, especially for SMEs in Malaysia to plan their strategy in enhancing
the warehousing productivity that leads to achieve the Eleventh Malaysia Plans, 2016-
2020.
1655 | UMT UNDERGRADUATE RESEARCH DAY