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Tourist Satisfaction with Houseboat Services and Facilities at Tasik Kenyir
Mohamad Amir Fakhrul Hakim Bin Razali
Wan Mariam Wan Abdullah
Bachelor of Management (Maritime)
School of Maritime Business and Management
Houseboat plays a very important transportation at Tasik Kenyir to accommodate and
transport tourist to their attractive destinations. Various attractive packages are
offered to tourists, but to what extent tourist are satisfied with the services offered
by the houseboat. Thet objective of this study is to measure the level of tourist
satisfaction with houseboat services and facilities at Tasik Kenyir and to determine the
most influencing factors affecting the satisfaction. The methodology used for this
research is quantitative methods using survey questionnaires distributed to 80
passengers of the houseboat as respondents. The data obtained was analysed using
descriptive and correlation coefficient analysis. The results indicate that passengers
of the houseboat are satisfied with services and facilities offred by the houseboat
especially in variety of menu is taste of food more highly satisfied. In the room service
quality is cleanliness was the most highly satisfied by the tourist. For the safety
equipment is the body and hull structure of the houseboat is highly satisfied. The
facilities of houseboat that shows the kitchen room is the most highly satisfied. The
most significant factor influencing the tourist on the satisfaction of the services and
facilities by the variety of menu is food variety. The factor of room services quality
shows that bed facilities is the most significance factor that influenced the tourist to
enjoy their journey. In the factor of safety equipment state the body and hull structure
of the houseboat is very influenced the tourist attraction. The last factor shows that
facilities of space of sitting area are most significance factor that influenced the tourist
satisfaction.
1651 | UMT UNDERGRADUATE RESEARCH DAY 2018