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Assessing the Workplace Stress among Non-academic Staff in Universiti
Malaysia Terengganu
Normaizatul Akma Binti Kamarudin
Supervisor: YM Dr. Tengku Azmina Binti Engku Ibrahim
Bachelor of Technology (Environment)
School of Ocean Engineering
Universiti Malaysia Terengganu
Work-related stress is one of the major causes of occupational ill health and when it
becomes chronic and difficult to handle with the situation, it can be overwhelming and
harmful to both physical and emotional health. This study aims to assess the
prevalence of workplace stress and to identify the major factors that might contribute
to stress among non-academic staff in Universiti Malaysia Terengganu (UMT). A crosssectional
study was conducted among non-academic staff in selected schools and
departments in Universiti Malaysia Terengganu. Participants were given a Malay
version of questionnaire consisting the socio-demographic items, the Depression,
Anxiety and Stress Scale (DASS 21), stress factor items and questions on coping
strategy of stress. Data collected were analyzed using Statistical Package for the Social
Sciences (SPSS). The result shows that the prevalence of stress was around 20% with
the stress factors such as work stressor: workload and poor relationship in
organization, physical stressor: workplace environment, and also job insecure. All
these stressors would affected either staff or organization itself. Thus, the findings of
this study provided more useful information and can be used as preventive measures
to reduce stress problem in order to maintain better quality of administrative system
in UMT.
61 | U M T U N D E R G R A D U A T E R E S E A R C H D A Y 2019