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Assessment of warehouse performance: a case of Port Klang warehouses
Muhamad Azri Azmi
Dr Kasypi Bin Mokhtar
Bachelor of Management (Maritime)
School of Maritime Business and Management
Forming efficient and effective warehousing system is priority to economic sector and
supply chain management. In order for company to achieve their companies’ goal and
objective, performance measurement are important for evaluating, control and
improve the business core because. Malaysia ranked 25 out of 160 countries with the
Logistics Performance Indicator (LPI) score 3.59. However, when the World Bank
started re-evaluating again after 2 years that is 2016, Malaysia drop to 32 out of 160
countries overall with the LPI score 3.43. This shows a serious problem which need to
be emphasize in detail. First, to identify major key performance indicator that
contribute most to the total performance of the warehouse; to determine which factors
of warehouse performance indicator perform better; and to examine the status of Port
Klang’s warehouses performance. The primary data was gathered via developed 100
questionnaires from the population of the Port Klang warehouses. For the first
objective, the result shows response time indicator has a large number of choices in
percentage which is 44% from the total number of respondents. For the second
objective, result shows high to the mean score of productivity indicator with 4.33. The
last objective analyzed and the result shows high value of mean number for the
dependent variable in the productivity indicator. As the conclusion, assessment of
warehouse performance is very important to make sure the management is on track
with an excellent achievement while served the best services to the customers.
1639 | UMT UNDERGRADUATE RESEARCH DAY 2018