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The Determinant Factors of Turnover Intentions among Hotel Employees in
Kuala Terengganu
Nurul Hakimah Mohamad
Supervisor: Prof. Madya. Dr. Ahmad Munir Mohd Salleh@Embat
Dr. Azlinzuraini Ahmad
Bachelor of Management (Marketing)
School of Business and Maritime Management
The turnover intention is a major concern among the hotel industry as its impact on the
overall performance of the organization. Hotel industry workers are seen to be heavily
depressed by challenging tasks and work environments. The purpose of this study is to
examine the predictor factors on the turnover intention among employees in the hotel
industry in Kuala Terengganu, Malaysia. This study will develop a conceptual framework
to explain how independence variables such as wages and salaries, working
environments, trusts to colleagues and work stress can give impact on the dependent
variable i.e turnover intentions. The population of this study is 982 people working in 19
hotels in Kuala Terengganu, Malaysia. Out of the targeted population, 277 employees
were identified using stratified random sampling. Data will be collected through
questionnaires that will be distributed to respondents from different departments. The
findings of the study can be used by hotel management to set guidelines to reduce the
turnover intentions.
Keywords: Turnover intention, Wages and salaries, Work environment, Trust in coworker,
Work stress.
1555 | UMT UNDERGRADUATE RESEARCH DAY 2018