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A Study Job Satisfaction among Employee at Kuantan Port
Mohd Alif Shawal bin Md Rasip
Dr. Rudiah binti Hanafiah
Bachelor of Management (Maritime)
School of Maritime Business and Management
Kuantan Port is the largest port in the east coast region. Kuantan Port is the main trading
gateway in the Asia Pacific region and the development of the East Coast Economic
Region (ECER) of Peninsular Malaysia. The main activity of the port of Kuantan is
container handling. On September 7, 2013, the Prime Minister of Malaysia, Dato 'Seri
Najib Tun Razak, launched the Kuantan Port Development Project (KPE), to
accommodate existing port capacity unable to pay cargo and container volume, the KPE
project is also expected to change the position of the Coastal Area Economic Region
East (ECER) as a major investment and trading destination. The expansion and
enhancement of port facilities in the port of Kuantan makes this port a major logistics
hub adjacent to the East Coast and future world-class ports that cause changes in the
performance of workers and ports. This change requires new skills for employees. The
need for new skills creates work stress that causes employees to be dissatisfied with
their work, and depreciates work relationships at the port. The purpose of this study is
to study the factors in influencing the job satisfaction among employees and identify
the relationship between job satisfaction and performance among employees. This
study focuses on workers in the traffic operating department that works on the
transition. The research method used to obtain information is through the interviewed
form. The data collected will be analysed using the Social Science Software Package
(SPSS). In conclusion, employee satisfaction can be influenced by the factors proposed
by the Maslow Theory chosen. These factors will have a positive impact on the
reputation of workers and improve their achievement to the organization.
1622 | UMT UNDERGRADUATE RESEARCH DAY 2018