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Quality of Public Transport in Kuala Terengganu: Case Study for Students
Satisfaction at University Malaysia Terengganu (UMT)
Syahidatul Nurashikin binti Shamsudin
Supervisor: Dr Nizam bin Ahmat
Bachelor of Economics (Natural Resources)
School of Social and Economic Development
In Malaysia, public transport services is an important thing in life. Public transportation
makes it easy for someone to move to the destinations you want to go. So this study
relates to the quality of public transport service buses in Kuala Terengganu City Council
(MBKT) students satisfaction of University Malaysia Terengganu (UMT). The first objective
is to study the safety aspects, second objective aspects of comfort and convenience, the
third objective of assessing the reliability of bus services to the satisfaction of University
Malaysia Terengganu (UMT). These respondents were students of UMT. The
questionnaire was distributed to 370 students. Data was analyzed using SPSS software
version 20. The method OLS was used in this study to estimate Multiple Regression
Models (MLRM). The results obtained revealed that the variables of social responsibility
and information services management system are significant to the student satisfaction
of University Malaysia of Terengganu (UMT). However for variable comfort and
convenience, safety, and reliability is not significant.
1476 | UMT UNDERGRADUATE RESEARCH DAY 2018