merged

The Perception of Customer and Organization Towards
Waste Management at Kuantan Port
N.N Hashim
Dr. K. Mokhtar
Bachelor of Management (Maritime)
School of Maritime Business and Management
The focus of the study is to know the perceptions of customers and
organizations on the effectiveness of solid waste management at Kuantan
Port. In order to fulfill the objective of the study, questionnaire forms are
distributed to respondents among customer and organization in Kuantan Port
to obtain the required information. The findings are then processed using the
Statistical Package For Social Sciences (SPSS) system. This study aims to
identify organizational and customer perceptions on solid waste management
in the Kuantan Port area and to learn about the implemented systems that
involve the collection and disposal of solid waste, which can be applied
elsewhere. From the results obtained, we can come up with recommendation
such as providing nearby solid waste collection points, enforcement of waste
management rules and regulation with higher penalties on offenders, creating
solid waste recycle center, effective monitoring of waste contractors, provision
of more waste evacuation equipment, provision of more solid waste dump
sites and effective monitoring of monthly clean-up activities.
1641 | UMT UNDERGRADUATE RESEARCH DAY 2018