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Technical efficiency at terminal operation: a case study at Kuantan port
Shahirah Binti Hasan Ali
Dr Kasypi Bin Mokhtar
Bachelor of Management (Maritime)
School of Maritime Business and Management
The terminal efficiency at every port in the world are significant for every shipment.
In Malaysia, many previous studies focus on the container terminals efficiency and
studies on technical efficiency at terminal area are limited. Ports in Malaysia has their
own resources but the port does not fully utilize the resources that available in term
or converting the input into the output. Therefore, Kuantan Port is chosen to be a part
of this study because it is a multi-purpose port. The previous study shows that many
factors influence the efficiency of the terminal. However, in this study indicated that
berth length, terminal area, berth draft, equipment and vessel call give affect toward
the efficiency of the terminal. Therefore, the aim of this study is to rank the factor
that effects the efficiency of the Kuantan Port terminal by using Analytical Hierarchy
Process and determine how efficient the terminal is in using the resources by using
Simple Efficiency formula. The result shows that the rank of factors that affects the
efficiency at the terminal is equipment, berth length, vessel call, berth draft, and
terminal area. The obtained result can help the terminal managers to utilize the
resources to ensure for the operation to be efficient.
1644 | UMT UNDERGRADUATE RESEARCH DAY 2018