Administracion Estrategica - Hill - 8 edición

Notas 481
4 de octubre de 2000, p. E1; J. Ordoñez, “Starbucks to Start Major
Expansion in Overseas Market”, Wall Street Journal, 27 de octubre
de 2000, p. B10; S. Homes y D. Bennett, “Planet Starbucks”,
BusinessWeek, 9 de septiembre de 2002, pp 99-110; J. Batsell, “A Bean
Counters Dream”, Seattle Times, 28 de marzo de 2004, p. E1; “Boss
Talk: It’s a Grande Latte World”, Wall Street Journal, 15 de diciembre
de 2003, p. B1; C. Harris, “Starbucks Beats Estimates, Outlines
Expansion Plans”, Seattle Post Intelligencer, 5 de octubre de 2006,
p. C1.
Capítulo 4
1. K. Hall, “No One Does Lean Like the Japanese”, BusinessWeek (10
de julio de 2006): 40-41; I. Rowley y H. Tashiro, “Lessons from
Matsushita’s Playbook”, BusinessWeek (21 de marzo de 2005): 32; K.
Hall, “Matsushita’s Transformer Steps Down”, BusinessWeek Online, 30
de junio de 2006.
2. G. J. Miller, Managerial Dilemmas: The Political Economy of Hierarchy
(Cambridge: Cambridge University Press, 1992).
3. H. Luft, J. Bunker y A. Enthoven, “Should Operations Be Regionalized?”,
New England Journal of Medicine 301 (1979): 1364-1369.
4. S. Chambers y R. Johnston, “Experience Curves in Services”, International
Journal of Operations and Production Management 20 (2000):
842-860.
5. G. Hall y S. Howell, “The Experience Curve from an Economist’s
Perspective”, Strategic Management Journal 6 (1985): 197-212; M. Lieberman,
“The Learning Curve and Pricing in the Chemical
Processing Industries”, RAND Journal of Economics 15 (1984): 213-
228; R. A. Thornton y P. Thompson, “Learning from Experience and
Learning from Others”, American Economic Review 91 (2001): 1350-
1369.
6. Boston Consulting Group, Perspectives on Experience (Boston: Boston
Consulting Group, 1972); Hall y Howell, “The Experience Curve”, pp.
197-212; W. B. Hirschmann, “Profit from the Learning Curve”, Harvard
Business Review (enero-febrero de 1964): 125-139.
7. A. A. Alchian, “Reliability of Progress Curves in Airframe Production”,
Econometrica 31 (1963): 679-693.
8. M. Borrus, L. A. Tyson y J. Zysman, “Creating Advantage: How Government
Policies Create Trade in the Semi-Conductor Industry”, en
P. R. Krugman (ed.), Strategic Trade Policy and the New International
Economics (Cambridge, Mass.: MIT Press, 1986); S. Ghoshal y C. A.
Bartlett, “Matsushita Electrical Industrial (MEI) in 1987”, caso #388-
144 de la Harvard Business School (1988).
9. W. Abernathy y K. Wayne, “Limits of the Learning Curve”, Harvard
Business Review 52 (septiembre-octubre de 1974): 59-69.
10. D. F. Barnett y R. W. Crandall, Up from the Ashes: The Rise of the Steel
Minimill in the United States (Washington, D. C.: Brookings Institution,
1986).
11. Consulte P. Nemetz y L. Fry, “Flexible Manufacturing Organizations:
Implications for Strategy Formulation”, Academy of Management
Review 13 (1988): 627-638; N. Greenwood, Implementing Flexible
Manufacturing Systems (Nueva York: Halstead Press, 1986); J. P. Womack,
D. T. Jones y D. Roos, The Machine That Changed the World
(Nueva York: Rawson Associates, 1990), y R. Parthasarthy y S. P.
Seith, “The Impact of Flexible Automation on Business Strategy and
Organizational Structure”, Academy of Management Review 17 (1992):
86-111.
12. B. J. Pine, Mass Customization: The New Frontier in Business Competition
(Boston: Harvard Business School Press, 1993); S. Kotha, “Mass
Customization: Implementing the Emerging Paradigm for Competitive
Advantage”, Strategic Management Journal 16 (1995): 21-42; J.
H. Gilmore y B. J. Pine II, “The Four Faces of Mass Customization”,
Harvard Business Review (enero-febrero de 1997): 91-101.
13. P. Waurzyniak, “Ford’s Flexible Push”, Manufacturing Engineering (septiembre
de 2003): 47-50.
14. F. F. Reichheld y W. E. Sasser, “Zero Defections: Quality Comes to
Service”, Harvard Business Review (septiembre-octubre de 1990):
105-111.
15. El ejemplo proviene de Reichheld y Sasser, op. cit.
16. Idem.
17. R. Narasimhan y J. R. Carter, “Organization, Communication and Coordination
of International Sourcing”, International Marketing Review
7 (1990): 6-20.
18. H. F. Busch, “Integrated Materials Management”, IJDP & MM 18
(1990): 28-39.
19. G. Stalk y T. M. Hout, Competing Against Time (Nueva York: Free
Press, 1990).
20. Consulte Peter Bamberger e Ilan Meshoulam, Human Resource Strategy:
Formulation, Implementation, and Impact (Thousand Oaks, Calif.:
Sage, 2000); P. M. Wright y S. Snell, “Towards a Unifying Framework
for Exploring Fit and Flexibility in Human Resource Management”,
Academy of Management Review 23 (octubre de 1998): 756-772.
21. A. Sorge y M. Warner, “Manpower Training, Manufacturing Organization,
and Work Place Relations in Great Britain and West Germany”,
British Journal of Industrial Relations 18 (1980): 318-333; R. Jaikumar,
“Postindustrial Manufacturing”, Harvard Business Review (noviembrediciembre
de 1986): 72-83.
22. J. Hoerr, “The Payoff from Teamwork”, BusinessWeek (10 de julio de
1989): 56-62.
23. “The Trouble with Teams”, Economist (14 de enero de 1995): 61.
24. T. C. Powell y A. Dent-Micallef, “Information Technology as Competitive
Advantage: The Role of Human, Business, and Technology
Resource”, Strategic Management Journal 18 (1997): 375-405; B. Gates,
Business @ the Speed of Thought (Nueva York: Warner Books, 1999).
25. “Cisco@speed”, Economist (26 de junio de 1999): 12; S. Tully, “How
Cisco Mastered the Net”, Fortune (17 de agosto de 1997): 207-210; C.
Kano, “The Real King of the Internet”, Fortune (7 de septiembre de
1998): 82-93.
26. B. Gates, Business @ the Speed of Thought (Nueva York: Warner Books,
1999); anónimo, “Enter the Eco-System: From Supply Chain to
Network”, The Economist (11 de noviembre de 2000); anónimo, “Dell’s
Direct Initiative”, Country Monitor (7 de junio de 2000): 5; Michael
Dell, Direct from Dell: Strategies that Revolutionized an Industry (Nueva
York: Harper Business, 1999), cita de la p. 91; Reporte, “Survey:
Shining Examples”, The Economist (17 de junio de 2006): 4-5.
27. Consulte los artículos publicados en la edición especial de Academy
of Management Review on Total Quality Management 19:3 (1994). El
artículo siguiente aporta una buena visión de muchos de los problemas
relacionados desde una perspectiva académica: J. W. Dean y D.
E. Bowen, “Management Theory and Total Quality”, Academy of Management
Review 19 (1994): 392-418. Consulte también T. C. Powell,
“Total Quality Management as Competitive Advantage”, Strategic Management
Journal 16 (1995): 15-37.
28. Consulte información general de antecendentes en “How to Build
Quality”, Economist (23 de septiembre de 1989): 91-92; A. Gabor, The
Man Who Discovered Quality (Nueva York: Penguin, 1990), y P. B.
Crosby, Quality Is Free (Nueva York: Mentor, 1980).
29. W. E. Deming, “Improvement of Quality and Productivity Through
Action by Management”, National Productivity Review 1 (invierno de
1981-1982): 12-22.
30. J. Bowles, “Is American Management Really Committed to Quality?”,
Management Review (abril de 1992): 42-46.
31. O. Port y G. Smith, “Quality”, BusinessWeek (30 de noviembre de
1992): 66-75. Consulte también “The Straining of Quality”, Economist
(14 de enero de 1995): 55-56.
32. Bowles, “Is American Management Really Committed to Quality?”,
pp. 42-46; “The Straining of Quality”, pp. 55-56.
33. Gabor, The Man Who Discovered Quality.
34. W. E. Deming, Out of the Crisis (Cambridge, Mass.: MIT Center for
Advanced Engineering Study, 1986).